Advancing Workplace Efficiency: A Motivated Information Management-Based Model for Information Consumer Experience
The Information Consumer Experience (ICX) significantly impacts organizational performance. ICX is influenced by three key dimensions: personal, social, and organizational. However, no studies have provided a solid theoretical foundation for ICX. This study presents a theoretical model that integrat...
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| Format: | Article |
| Language: | English |
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MDPI AG
2025-05-01
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| Series: | Applied Sciences |
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| Online Access: | https://www.mdpi.com/2076-3417/15/10/5707 |
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| author | María Paz Godoy Cristian Rusu Toni Granollers Fuad Hatibovic Luisa König |
| author_facet | María Paz Godoy Cristian Rusu Toni Granollers Fuad Hatibovic Luisa König |
| author_sort | María Paz Godoy |
| collection | DOAJ |
| description | The Information Consumer Experience (ICX) significantly impacts organizational performance. ICX is influenced by three key dimensions: personal, social, and organizational. However, no studies have provided a solid theoretical foundation for ICX. This study presents a theoretical model that integrates these dimensions within the Theory of Motivated Information Management (TMIM) to offer a comprehensive framework for understanding and analyzing ICX in organizations. The proposed model combines personal, social, and organizational factors within the TMIM framework, providing a holistic view of how information consumption affects employee performance and organizational outcomes. It emphasizes individual cognitive and emotional responses, as well as the broader organizational context in which information is managed and shared. Our findings show that incorporating these dimensions into the TMIM framework strengthens the model, addressing TMIM’s limitations and providing a more robust approach to ICX. Specifically, the inclusion of emotional factors beyond anxiety, the role of social interactions and organizational culture, and the impact of organizational structures and technology policies enriches the model. These findings suggest that optimizing information consumption through improved management can enhance organizational efficiency, employee satisfaction, and overall performance. This model fills a gap in the literature, offering a theoretical basis for future ICX research and empirical exploration of the interaction between these dimensions in organizational contexts. |
| format | Article |
| id | doaj-art-6716bf06dc974c098b01acfbd784f83a |
| institution | OA Journals |
| issn | 2076-3417 |
| language | English |
| publishDate | 2025-05-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Applied Sciences |
| spelling | doaj-art-6716bf06dc974c098b01acfbd784f83a2025-08-20T01:56:25ZengMDPI AGApplied Sciences2076-34172025-05-011510570710.3390/app15105707Advancing Workplace Efficiency: A Motivated Information Management-Based Model for Information Consumer ExperienceMaría Paz Godoy0Cristian Rusu1Toni Granollers2Fuad Hatibovic3Luisa König4Carrera de Información y Control de Gestión, Facultad de Ciencias Económicas y Administrativas, Universidad de Valparaíso, Valparaíso 2340000, ChileEscuela de Ingeniería en Informática, Pontificia Universidad Católica de Valparaíso, Valparaíso 2340000, ChileGRIHO Research Group, Polytechnic School, University of Lleida, 250001 Lleida, SpainEscuela de Psicología, Facultad de Ciencias Sociales, Universidad de Valparaíso, Valparaíso 2340000, ChileCarrera de Información y Control de Gestión, Facultad de Ciencias Económicas y Administrativas, Universidad de Valparaíso, Valparaíso 2340000, ChileThe Information Consumer Experience (ICX) significantly impacts organizational performance. ICX is influenced by three key dimensions: personal, social, and organizational. However, no studies have provided a solid theoretical foundation for ICX. This study presents a theoretical model that integrates these dimensions within the Theory of Motivated Information Management (TMIM) to offer a comprehensive framework for understanding and analyzing ICX in organizations. The proposed model combines personal, social, and organizational factors within the TMIM framework, providing a holistic view of how information consumption affects employee performance and organizational outcomes. It emphasizes individual cognitive and emotional responses, as well as the broader organizational context in which information is managed and shared. Our findings show that incorporating these dimensions into the TMIM framework strengthens the model, addressing TMIM’s limitations and providing a more robust approach to ICX. Specifically, the inclusion of emotional factors beyond anxiety, the role of social interactions and organizational culture, and the impact of organizational structures and technology policies enriches the model. These findings suggest that optimizing information consumption through improved management can enhance organizational efficiency, employee satisfaction, and overall performance. This model fills a gap in the literature, offering a theoretical basis for future ICX research and empirical exploration of the interaction between these dimensions in organizational contexts.https://www.mdpi.com/2076-3417/15/10/5707information consumer experiencecustomer experienceTheory of Motivated Information Management |
| spellingShingle | María Paz Godoy Cristian Rusu Toni Granollers Fuad Hatibovic Luisa König Advancing Workplace Efficiency: A Motivated Information Management-Based Model for Information Consumer Experience Applied Sciences information consumer experience customer experience Theory of Motivated Information Management |
| title | Advancing Workplace Efficiency: A Motivated Information Management-Based Model for Information Consumer Experience |
| title_full | Advancing Workplace Efficiency: A Motivated Information Management-Based Model for Information Consumer Experience |
| title_fullStr | Advancing Workplace Efficiency: A Motivated Information Management-Based Model for Information Consumer Experience |
| title_full_unstemmed | Advancing Workplace Efficiency: A Motivated Information Management-Based Model for Information Consumer Experience |
| title_short | Advancing Workplace Efficiency: A Motivated Information Management-Based Model for Information Consumer Experience |
| title_sort | advancing workplace efficiency a motivated information management based model for information consumer experience |
| topic | information consumer experience customer experience Theory of Motivated Information Management |
| url | https://www.mdpi.com/2076-3417/15/10/5707 |
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