Creating a holistic excellence model adapted for technology-based companies
The objective of this study is the preparation of a management model that brings together the advantages of models from different disciplines: Balanced Scorecard (BSC), European Foundation for Quality Management (EFQM) and Holistic Marketing (HM). HM proposes an overview of organisations – takin...
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| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
University of Algarve, ESGHT/CINTURS
2014-01-01
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| Series: | Tourism & Management Studies |
| Subjects: | |
| Online Access: | https://tmstudies.net/index.php/ectms/article/view/611/1076 |
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| _version_ | 1832569332092108800 |
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| author | Ana Clara Pastor Tejedor Jesús Pastor Tejedor Luis Navarro Elola Manbir Sodhi Guillermo Pérez Sancho |
| author_facet | Ana Clara Pastor Tejedor Jesús Pastor Tejedor Luis Navarro Elola Manbir Sodhi Guillermo Pérez Sancho |
| author_sort | Ana Clara Pastor Tejedor |
| collection | DOAJ |
| description | The objective of this study is the preparation of a management model
that brings together the advantages of models from different
disciplines: Balanced Scorecard (BSC), European Foundation for
Quality Management (EFQM) and Holistic Marketing (HM).
HM proposes an overview of organisations – taking into account all
value streams which companies generate – while the business
excellence criteria of the EFQM define the structure platforms of Kotler
et al. (2001), and the BSC guarantees implementation, monitoring and
enforcement.
Once developed, this model was adapted for the specific characteristics
of technology-based companies (TBC), based on interviews with
managers of these businesses. |
| format | Article |
| id | doaj-art-654d95e82e6e4fa9868f2b8d9a780bbd |
| institution | Kabale University |
| issn | 2182-8466 |
| language | English |
| publishDate | 2014-01-01 |
| publisher | University of Algarve, ESGHT/CINTURS |
| record_format | Article |
| series | Tourism & Management Studies |
| spelling | doaj-art-654d95e82e6e4fa9868f2b8d9a780bbd2025-02-02T22:13:13ZengUniversity of Algarve, ESGHT/CINTURSTourism & Management Studies2182-84662014-01-0110SI718Creating a holistic excellence model adapted for technology-based companiesAna Clara Pastor Tejedor0Jesús Pastor Tejedor1Luis Navarro Elola2Manbir Sodhi3Guillermo Pérez Sancho4School of Engineering and Architecture, University of Zaragoza, Department of Organisation and Business Management, C/María de Luna, 3 50018 Zaragoza. SpainSchool of Engineering and Architecture, University of Zaragoza, Department of Organisation and Business Management, C/María de Luna, 3 50018 Zaragoza. SpainSchool of Engineering and Architecture, University of Zaragoza, Department of Organisation and Business Management, C/María de Luna, 3 50018 Zaragoza. SpainUniversity of Rhode Island.Department of Mechanical, Systems and Industrial Engineering, 103A Gilbreth Hall 2 East Alumni Ave. Kingston, RI 02881 EEUUSchool of Engineering and Architecture, University of Zaragoza, Department of Organisation and Business Management, C/María de Luna, 3 50018 Zaragoza. SpainThe objective of this study is the preparation of a management model that brings together the advantages of models from different disciplines: Balanced Scorecard (BSC), European Foundation for Quality Management (EFQM) and Holistic Marketing (HM). HM proposes an overview of organisations – taking into account all value streams which companies generate – while the business excellence criteria of the EFQM define the structure platforms of Kotler et al. (2001), and the BSC guarantees implementation, monitoring and enforcement. Once developed, this model was adapted for the specific characteristics of technology-based companies (TBC), based on interviews with managers of these businesses.https://tmstudies.net/index.php/ectms/article/view/611/1076managementmarketingqualitybscefqm |
| spellingShingle | Ana Clara Pastor Tejedor Jesús Pastor Tejedor Luis Navarro Elola Manbir Sodhi Guillermo Pérez Sancho Creating a holistic excellence model adapted for technology-based companies Tourism & Management Studies management marketing quality bsc efqm |
| title | Creating a holistic excellence model adapted for technology-based companies |
| title_full | Creating a holistic excellence model adapted for technology-based companies |
| title_fullStr | Creating a holistic excellence model adapted for technology-based companies |
| title_full_unstemmed | Creating a holistic excellence model adapted for technology-based companies |
| title_short | Creating a holistic excellence model adapted for technology-based companies |
| title_sort | creating a holistic excellence model adapted for technology based companies |
| topic | management marketing quality bsc efqm |
| url | https://tmstudies.net/index.php/ectms/article/view/611/1076 |
| work_keys_str_mv | AT anaclarapastortejedor creatingaholisticexcellencemodeladaptedfortechnologybasedcompanies AT jesuspastortejedor creatingaholisticexcellencemodeladaptedfortechnologybasedcompanies AT luisnavarroelola creatingaholisticexcellencemodeladaptedfortechnologybasedcompanies AT manbirsodhi creatingaholisticexcellencemodeladaptedfortechnologybasedcompanies AT guillermoperezsancho creatingaholisticexcellencemodeladaptedfortechnologybasedcompanies |