PENGARUH HOTEL IMAGE, SERVICE QUALITY, DAN PERCEIVED VALUE TERHADAP CUSTOMER SATISFACTION HOTEL BINTANG 5 DI SURABAYA PADA MASA PANDEMI COVID - 19
The purpose of this research is to analyze the effect of hotel image, service quality and perceived value on customer satisfaction of 5-star hotels in Surabaya in Covid-19 pandemic period. The population in this research is customers of 5-star hotels in Surabaya in Covid-19 pandemic period who are...
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| Main Authors: | , |
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| Format: | Article |
| Language: | Indonesian |
| Published: |
Lembaga Penelitian dan Pengabdian kepada Masyarakat Universitas Ciputra Surabaya
2023-02-01
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| Series: | Jurnal Performa |
| Online Access: | https://journal.uc.ac.id/index.php/performa/article/view/3011 |
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