Digital Transformation: A Case Study of a Legal Firm in Sri Lanka and Its Impact
The legal industry is rapidly transforming, and Goldman Sachs experts estimate that 44% of legal work can be automated, highlighting the legal industry's pivotal role in technological advancement. Presently, there is a critical gap in the operational efficiency of law firms in Sri Lanka compare...
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| Format: | Article |
| Language: | English |
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IJMADA
2024-08-01
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| Series: | International Journal of Management and Data Analytics |
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| Online Access: | https://ijmada.com/index.php/ijmada/article/view/34 |
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| author | Dulanjani Dissanayake Kajini Pasadika Hapuarachchi Hapuarachchige Yogesh Jindal |
| author_facet | Dulanjani Dissanayake Kajini Pasadika Hapuarachchi Hapuarachchige Yogesh Jindal |
| author_sort | Dulanjani Dissanayake |
| collection | DOAJ |
| description | The legal industry is rapidly transforming, and Goldman Sachs experts estimate that 44% of legal work can be automated, highlighting the legal industry's pivotal role in technological advancement. Presently, there is a critical gap in the operational efficiency of law firms in Sri Lanka compared to those in developed countries. This study is with special reference to D.L&F. De. Saram company’s manual practices, which hinder its operational effectiveness and adaptability in the contemporary legal landscape, where quick and secure access to information is pivotal. We have adopted TAM as the theoretical framework for this research. The proposed comprehensive digital transformation addresses this gap by implementing a cloud-based Customer Relationship Management (CRM) System, integration of Artificial Intelligence (AI) for data handling, Case Analysis and Management Software, Legal Research Software, and enhancement of cyber security measures. Furthermore, the article proposes using advanced video conferencing tools to enhance client communication. These changes aim to bring substantial value to the firm by streamlining and automating routine tasks and securing confidential client data. This transformation is expected to increase operational efficiency, reduce cost, improve client services, and enhance the satisfaction and retention of clients. |
| format | Article |
| id | doaj-art-6266f7cfd4694c95b27f00551cc678ce |
| institution | Kabale University |
| issn | 2816-9395 |
| language | English |
| publishDate | 2024-08-01 |
| publisher | IJMADA |
| record_format | Article |
| series | International Journal of Management and Data Analytics |
| spelling | doaj-art-6266f7cfd4694c95b27f00551cc678ce2025-01-20T15:45:31ZengIJMADAInternational Journal of Management and Data Analytics2816-93952024-08-014192334Digital Transformation: A Case Study of a Legal Firm in Sri Lanka and Its ImpactDulanjani Dissanayake0Kajini Pasadika Hapuarachchi HapuarachchigeYogesh JindalUniversity Canada WestThe legal industry is rapidly transforming, and Goldman Sachs experts estimate that 44% of legal work can be automated, highlighting the legal industry's pivotal role in technological advancement. Presently, there is a critical gap in the operational efficiency of law firms in Sri Lanka compared to those in developed countries. This study is with special reference to D.L&F. De. Saram company’s manual practices, which hinder its operational effectiveness and adaptability in the contemporary legal landscape, where quick and secure access to information is pivotal. We have adopted TAM as the theoretical framework for this research. The proposed comprehensive digital transformation addresses this gap by implementing a cloud-based Customer Relationship Management (CRM) System, integration of Artificial Intelligence (AI) for data handling, Case Analysis and Management Software, Legal Research Software, and enhancement of cyber security measures. Furthermore, the article proposes using advanced video conferencing tools to enhance client communication. These changes aim to bring substantial value to the firm by streamlining and automating routine tasks and securing confidential client data. This transformation is expected to increase operational efficiency, reduce cost, improve client services, and enhance the satisfaction and retention of clients.https://ijmada.com/index.php/ijmada/article/view/34technology acceptance model; big law; digitalization; artificial intelligence; digital transformation; legacy systems; business process transformation; cloud-based legal technology |
| spellingShingle | Dulanjani Dissanayake Kajini Pasadika Hapuarachchi Hapuarachchige Yogesh Jindal Digital Transformation: A Case Study of a Legal Firm in Sri Lanka and Its Impact International Journal of Management and Data Analytics technology acceptance model; big law; digitalization; artificial intelligence; digital transformation; legacy systems; business process transformation; cloud-based legal technology |
| title | Digital Transformation: A Case Study of a Legal Firm in Sri Lanka and Its Impact |
| title_full | Digital Transformation: A Case Study of a Legal Firm in Sri Lanka and Its Impact |
| title_fullStr | Digital Transformation: A Case Study of a Legal Firm in Sri Lanka and Its Impact |
| title_full_unstemmed | Digital Transformation: A Case Study of a Legal Firm in Sri Lanka and Its Impact |
| title_short | Digital Transformation: A Case Study of a Legal Firm in Sri Lanka and Its Impact |
| title_sort | digital transformation a case study of a legal firm in sri lanka and its impact |
| topic | technology acceptance model; big law; digitalization; artificial intelligence; digital transformation; legacy systems; business process transformation; cloud-based legal technology |
| url | https://ijmada.com/index.php/ijmada/article/view/34 |
| work_keys_str_mv | AT dulanjanidissanayake digitaltransformationacasestudyofalegalfirminsrilankaanditsimpact AT kajinipasadikahapuarachchihapuarachchige digitaltransformationacasestudyofalegalfirminsrilankaanditsimpact AT yogeshjindal digitaltransformationacasestudyofalegalfirminsrilankaanditsimpact |