Relationships between presence, satisfaction, and persistence in higher education online courses: Assessing the moderating effects of gender, age, and online experience using PLS-MGA

The extensive adoption of online education by universities worldwide was further propelled by the coronavirus disease pandemic (COVID-19), giving rise to a key challenge: high dropout rates. Previous studies based on the Community of Inquiry (CoI) framework have examined the effects of social presen...

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Main Author: Jonathan Paris, Sawsen Lakhal, Joséphine Mukamurera
Format: Article
Language:English
Published: International Forum of Educational Technology & Society 2025-01-01
Series:Educational Technology & Society
Subjects:
Online Access:https://www.j-ets.net/collection/published-issues/28_1#h.fiin619v6ct
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author Jonathan Paris, Sawsen Lakhal, Joséphine Mukamurera
author_facet Jonathan Paris, Sawsen Lakhal, Joséphine Mukamurera
author_sort Jonathan Paris, Sawsen Lakhal, Joséphine Mukamurera
collection DOAJ
description The extensive adoption of online education by universities worldwide was further propelled by the coronavirus disease pandemic (COVID-19), giving rise to a key challenge: high dropout rates. Previous studies based on the Community of Inquiry (CoI) framework have examined the effects of social presence (SP), cognitive presence (CP), and teaching presence (TP) on student satisfaction and persistence in higher education. The aim of this quantitative study was to investigate the moderating effects of gender, age, and online course experience on these relationships. A total of 762 online questionnaires were completed by students enrolled in two French-language universities in Canada. Data were analyzed using partial least squares structural equation modelling (PLS-SEM) and partial least squares multigroup analysis (PLS-MGA). Results revealed that gender, age, and online course experience moderate the relationships between TP, satisfaction, and persistence, and that TP is a significant component of online courses when satisfaction and persistence are considered.
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publisher International Forum of Educational Technology & Society
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spelling doaj-art-5ea8c2a0dde94e28b55cbd60b9d9895e2025-08-20T02:27:32ZengInternational Forum of Educational Technology & SocietyEducational Technology & Society1176-36471436-45222025-01-01281178193https://doi.org/10.30191/ETS.202501_28(1).RP10Relationships between presence, satisfaction, and persistence in higher education online courses: Assessing the moderating effects of gender, age, and online experience using PLS-MGAJonathan Paris, Sawsen Lakhal, Joséphine MukamureraThe extensive adoption of online education by universities worldwide was further propelled by the coronavirus disease pandemic (COVID-19), giving rise to a key challenge: high dropout rates. Previous studies based on the Community of Inquiry (CoI) framework have examined the effects of social presence (SP), cognitive presence (CP), and teaching presence (TP) on student satisfaction and persistence in higher education. The aim of this quantitative study was to investigate the moderating effects of gender, age, and online course experience on these relationships. A total of 762 online questionnaires were completed by students enrolled in two French-language universities in Canada. Data were analyzed using partial least squares structural equation modelling (PLS-SEM) and partial least squares multigroup analysis (PLS-MGA). Results revealed that gender, age, and online course experience moderate the relationships between TP, satisfaction, and persistence, and that TP is a significant component of online courses when satisfaction and persistence are considered.https://www.j-ets.net/collection/published-issues/28_1#h.fiin619v6ctpersistenceonline courseshigher educationcommunity of inquirylearner characteristics
spellingShingle Jonathan Paris, Sawsen Lakhal, Joséphine Mukamurera
Relationships between presence, satisfaction, and persistence in higher education online courses: Assessing the moderating effects of gender, age, and online experience using PLS-MGA
Educational Technology & Society
persistence
online courses
higher education
community of inquiry
learner characteristics
title Relationships between presence, satisfaction, and persistence in higher education online courses: Assessing the moderating effects of gender, age, and online experience using PLS-MGA
title_full Relationships between presence, satisfaction, and persistence in higher education online courses: Assessing the moderating effects of gender, age, and online experience using PLS-MGA
title_fullStr Relationships between presence, satisfaction, and persistence in higher education online courses: Assessing the moderating effects of gender, age, and online experience using PLS-MGA
title_full_unstemmed Relationships between presence, satisfaction, and persistence in higher education online courses: Assessing the moderating effects of gender, age, and online experience using PLS-MGA
title_short Relationships between presence, satisfaction, and persistence in higher education online courses: Assessing the moderating effects of gender, age, and online experience using PLS-MGA
title_sort relationships between presence satisfaction and persistence in higher education online courses assessing the moderating effects of gender age and online experience using pls mga
topic persistence
online courses
higher education
community of inquiry
learner characteristics
url https://www.j-ets.net/collection/published-issues/28_1#h.fiin619v6ct
work_keys_str_mv AT jonathanparissawsenlakhaljosephinemukamurera relationshipsbetweenpresencesatisfactionandpersistenceinhighereducationonlinecoursesassessingthemoderatingeffectsofgenderageandonlineexperienceusingplsmga