Know Your Client and Know Your Team: A Complexity Inspired Approach to Understanding Safe Transitions in Care
Background. Transitions in care are one of the most important and challenging client safety issues in healthcare. This project was undertaken to gain insight into the practice setting realities for nurses and other health care providers as they manage increasingly complex care transitions across mul...
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| Format: | Article |
| Language: | English |
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Wiley
2013-01-01
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| Series: | Nursing Research and Practice |
| Online Access: | http://dx.doi.org/10.1155/2013/305705 |
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| author | Deborah Tregunno |
| author_facet | Deborah Tregunno |
| author_sort | Deborah Tregunno |
| collection | DOAJ |
| description | Background. Transitions in care are one of the most important and challenging client safety issues in healthcare. This project was undertaken to gain insight into the practice setting realities for nurses and other health care providers as they manage increasingly complex care transitions across multiple settings. Methods. The Appreciative Inquiry approach was used to guide interviews with sixty-six healthcare providers from a variety of practice settings. Data was collected on participants’ experience of exceptional care transitions and opportunities for improving care transitions. Results. Nurses and other healthcare providers need to know three things to ensure safe care transitions: (1) know your client; (2) know your team on both sides of the transfer; and (3) know the resources your client needs and how to get them. Three themes describe successful care transitions, including flexible structures; independence and teamwork; and client and provider focus. Conclusion. Nurses often operate at the margins of acceptable performance, and flexibility with regulation and standards is often required in complex sociotechnical work like care transitions. Priority needs to be given to creating conditions where nurses and other healthcare providers are free to creatively engage and respond in ways that will optimize safe care transitions. |
| format | Article |
| id | doaj-art-5aa35b1417af4d7b91f03d2fdbd426ea |
| institution | Kabale University |
| issn | 2090-1429 2090-1437 |
| language | English |
| publishDate | 2013-01-01 |
| publisher | Wiley |
| record_format | Article |
| series | Nursing Research and Practice |
| spelling | doaj-art-5aa35b1417af4d7b91f03d2fdbd426ea2025-02-03T07:24:26ZengWileyNursing Research and Practice2090-14292090-14372013-01-01201310.1155/2013/305705305705Know Your Client and Know Your Team: A Complexity Inspired Approach to Understanding Safe Transitions in CareDeborah Tregunno0School of Nursing, Faculty of Health Sciences, Queen's University, Cataraqui Building, 92 Barrie Street, Kingston, ON, K7L 3N6, CanadaBackground. Transitions in care are one of the most important and challenging client safety issues in healthcare. This project was undertaken to gain insight into the practice setting realities for nurses and other health care providers as they manage increasingly complex care transitions across multiple settings. Methods. The Appreciative Inquiry approach was used to guide interviews with sixty-six healthcare providers from a variety of practice settings. Data was collected on participants’ experience of exceptional care transitions and opportunities for improving care transitions. Results. Nurses and other healthcare providers need to know three things to ensure safe care transitions: (1) know your client; (2) know your team on both sides of the transfer; and (3) know the resources your client needs and how to get them. Three themes describe successful care transitions, including flexible structures; independence and teamwork; and client and provider focus. Conclusion. Nurses often operate at the margins of acceptable performance, and flexibility with regulation and standards is often required in complex sociotechnical work like care transitions. Priority needs to be given to creating conditions where nurses and other healthcare providers are free to creatively engage and respond in ways that will optimize safe care transitions.http://dx.doi.org/10.1155/2013/305705 |
| spellingShingle | Deborah Tregunno Know Your Client and Know Your Team: A Complexity Inspired Approach to Understanding Safe Transitions in Care Nursing Research and Practice |
| title | Know Your Client and Know Your Team: A Complexity Inspired Approach to Understanding Safe Transitions in Care |
| title_full | Know Your Client and Know Your Team: A Complexity Inspired Approach to Understanding Safe Transitions in Care |
| title_fullStr | Know Your Client and Know Your Team: A Complexity Inspired Approach to Understanding Safe Transitions in Care |
| title_full_unstemmed | Know Your Client and Know Your Team: A Complexity Inspired Approach to Understanding Safe Transitions in Care |
| title_short | Know Your Client and Know Your Team: A Complexity Inspired Approach to Understanding Safe Transitions in Care |
| title_sort | know your client and know your team a complexity inspired approach to understanding safe transitions in care |
| url | http://dx.doi.org/10.1155/2013/305705 |
| work_keys_str_mv | AT deborahtregunno knowyourclientandknowyourteamacomplexityinspiredapproachtounderstandingsafetransitionsincare |