Implementing Customer ‎ Relationship Management (CRM) in the Framework of Electronic- Government

Implementing Customer ‎ Relationship Management (CRM) in the Framework of Electronic- Government

Electronic government is a new concept that governments according to level of development implement in different ways. Utilizing informational systems in business sections has created potential context for developing electronic government. Customer relationship ‎management (CRM) is an important syst...

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Bibliographic Details
Main Authors: Taher Roshandel Arbatani, Ata Ghaffari, Habib Ebrahimpour
Format: Article
Language:English
Published: University of Tehran 2011-06-01
Series:Journal of Information Technology Management
Subjects:
Customer Relationship ‎Management (CRM)
Electronic- Government
Enterprise resource planning
Supply chain management
Online Access:https://jitm.ut.ac.ir/article_22678_3edad31985d6ecd44f78bbcdee431a2c.pdf
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