Predictors of Patient Satisfaction with Tertiary Hospitals in Korea
This study examined the general and system-related predictors of outpatient satisfaction with tertiary health care institutions in Korea. A cross-sectional descriptive study design was employed. The subjects were 1,194 outpatients recruited from 29 outpatient clinics of a university medical center i...
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| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
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Wiley
2015-01-01
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| Series: | Nursing Research and Practice |
| Online Access: | http://dx.doi.org/10.1155/2015/749754 |
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| _version_ | 1832556466103386112 |
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| author | Hye-Sook Ham Eun Hee Peck Hee Soo Moon Hye-A Yeom |
| author_facet | Hye-Sook Ham Eun Hee Peck Hee Soo Moon Hye-A Yeom |
| author_sort | Hye-Sook Ham |
| collection | DOAJ |
| description | This study examined the general and system-related predictors of outpatient satisfaction with tertiary health care institutions in Korea. A cross-sectional descriptive study design was employed. The subjects were 1,194 outpatients recruited from 29 outpatient clinics of a university medical center in Korea. Measurements included 5 outpatient service domains (i.e., doctor service, nurse service, technician service, convenience, and physical environment of facility) and patient satisfaction. Of the five domains, nurse service was the domain with the highest mean score M=4.21 and convenience was the domain with the lowest mean score M=3.77. The most significant predictor of patient satisfaction was the constructs of convenience β=0.21. The results of this study suggest that the concept of patient satisfaction with health care institutions in modern hospitals reflects an integrative process that includes not only the concerned health care personnel but also improved convenience such as user-friendly reservation system and comfortable waiting areas. |
| format | Article |
| id | doaj-art-527ee3c2095040ebb63ce954814c233e |
| institution | Kabale University |
| issn | 2090-1429 2090-1437 |
| language | English |
| publishDate | 2015-01-01 |
| publisher | Wiley |
| record_format | Article |
| series | Nursing Research and Practice |
| spelling | doaj-art-527ee3c2095040ebb63ce954814c233e2025-02-03T05:45:15ZengWileyNursing Research and Practice2090-14292090-14372015-01-01201510.1155/2015/749754749754Predictors of Patient Satisfaction with Tertiary Hospitals in KoreaHye-Sook Ham0Eun Hee Peck1Hee Soo Moon2Hye-A Yeom3Nursing Department, Seoul St. Mary’s Hospital, Seoul 137-701, Republic of KoreaNursing Department, Seoul St. Mary’s Hospital, Seoul 137-701, Republic of KoreaNursing Department, Seoul St. Mary’s Hospital, Seoul 137-701, Republic of KoreaCollege of Nursing, The Catholic University of Korea, Seoul 137-701, Republic of KoreaThis study examined the general and system-related predictors of outpatient satisfaction with tertiary health care institutions in Korea. A cross-sectional descriptive study design was employed. The subjects were 1,194 outpatients recruited from 29 outpatient clinics of a university medical center in Korea. Measurements included 5 outpatient service domains (i.e., doctor service, nurse service, technician service, convenience, and physical environment of facility) and patient satisfaction. Of the five domains, nurse service was the domain with the highest mean score M=4.21 and convenience was the domain with the lowest mean score M=3.77. The most significant predictor of patient satisfaction was the constructs of convenience β=0.21. The results of this study suggest that the concept of patient satisfaction with health care institutions in modern hospitals reflects an integrative process that includes not only the concerned health care personnel but also improved convenience such as user-friendly reservation system and comfortable waiting areas.http://dx.doi.org/10.1155/2015/749754 |
| spellingShingle | Hye-Sook Ham Eun Hee Peck Hee Soo Moon Hye-A Yeom Predictors of Patient Satisfaction with Tertiary Hospitals in Korea Nursing Research and Practice |
| title | Predictors of Patient Satisfaction with Tertiary Hospitals in Korea |
| title_full | Predictors of Patient Satisfaction with Tertiary Hospitals in Korea |
| title_fullStr | Predictors of Patient Satisfaction with Tertiary Hospitals in Korea |
| title_full_unstemmed | Predictors of Patient Satisfaction with Tertiary Hospitals in Korea |
| title_short | Predictors of Patient Satisfaction with Tertiary Hospitals in Korea |
| title_sort | predictors of patient satisfaction with tertiary hospitals in korea |
| url | http://dx.doi.org/10.1155/2015/749754 |
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