Success factors for using ERP (Enterprise Resource Planning) systems to improve competitiveness in the hospitality industry
ERP (Enterprise Resource Planning) systems emerged as a tool to automate and add efficiency to repetitive business processes, providing managers with a global vision and timely responses to the ongoing business operations, and at the same time solving information fragmentation and disintegration...
Saved in:
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
University of Algarve, ESGHT/CINTURS
2014-01-01
|
| Series: | Tourism & Management Studies |
| Subjects: | |
| Online Access: | https://tmstudies.net/index.php/ectms/article/view/617/1111 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1832569325920190464 |
|---|---|
| author | Paula Serdeira Azevedo Mário Romão Efigénio Rebelo |
| author_facet | Paula Serdeira Azevedo Mário Romão Efigénio Rebelo |
| author_sort | Paula Serdeira Azevedo |
| collection | DOAJ |
| description | ERP (Enterprise Resource Planning) systems emerged as a tool to
automate and add efficiency to repetitive business processes, providing
managers with a global vision and timely responses to the ongoing
business operations, and at the same time solving information
fragmentation and disintegration problems.
These problems are felt in the hospitality industry just as much as in
any other industry.
Implementing an ERP system may imply deep modifications in
structure, business processes and even the culture of an organization.
Despite some drawbacks, the benefit of these kind of IT (Information
Technology) systems are numerous and may bring important
contributes to increase business competitiveness. In order to achieve
the expected benefits there are some critical success factors that have
to be closely looked at.
The purpose of this paper (supported by a case study of a Portuguese
group of companies) is to identify the major success factors when using
this kind of systems in the hospitality industry, as well as factors that
may obstruct organizations from being competitive. Another goal is t |
| format | Article |
| id | doaj-art-52759c573d6349adbf11dc99d26fa4fd |
| institution | Kabale University |
| issn | 2182-8466 |
| language | English |
| publishDate | 2014-01-01 |
| publisher | University of Algarve, ESGHT/CINTURS |
| record_format | Article |
| series | Tourism & Management Studies |
| spelling | doaj-art-52759c573d6349adbf11dc99d26fa4fd2025-02-02T22:16:44ZengUniversity of Algarve, ESGHT/CINTURSTourism & Management Studies2182-84662014-01-0110SI165168Success factors for using ERP (Enterprise Resource Planning) systems to improve competitiveness in the hospitality industryPaula Serdeira Azevedo0Mário Romão1Efigénio Rebelo2University of the Algarve, School of Management, Hospitality and Tourism, Campus da Penha, 8005-139, Faro, PortugalInstituto Universitário de Lisboa (ISCTE-IUL), Department of Information Science and Technology, 1649-026, Lisbon, PortugalUniversity of the Algarve, Faculty of Economics, 8005-139, Faro, PortugalERP (Enterprise Resource Planning) systems emerged as a tool to automate and add efficiency to repetitive business processes, providing managers with a global vision and timely responses to the ongoing business operations, and at the same time solving information fragmentation and disintegration problems. These problems are felt in the hospitality industry just as much as in any other industry. Implementing an ERP system may imply deep modifications in structure, business processes and even the culture of an organization. Despite some drawbacks, the benefit of these kind of IT (Information Technology) systems are numerous and may bring important contributes to increase business competitiveness. In order to achieve the expected benefits there are some critical success factors that have to be closely looked at. The purpose of this paper (supported by a case study of a Portuguese group of companies) is to identify the major success factors when using this kind of systems in the hospitality industry, as well as factors that may obstruct organizations from being competitive. Another goal is thttps://tmstudies.net/index.php/ectms/article/view/617/1111information systemserp systemsinformation integrationtourismhospitality industry |
| spellingShingle | Paula Serdeira Azevedo Mário Romão Efigénio Rebelo Success factors for using ERP (Enterprise Resource Planning) systems to improve competitiveness in the hospitality industry Tourism & Management Studies information systems erp systems information integration tourism hospitality industry |
| title | Success factors for using ERP (Enterprise Resource Planning) systems to improve competitiveness in the hospitality industry |
| title_full | Success factors for using ERP (Enterprise Resource Planning) systems to improve competitiveness in the hospitality industry |
| title_fullStr | Success factors for using ERP (Enterprise Resource Planning) systems to improve competitiveness in the hospitality industry |
| title_full_unstemmed | Success factors for using ERP (Enterprise Resource Planning) systems to improve competitiveness in the hospitality industry |
| title_short | Success factors for using ERP (Enterprise Resource Planning) systems to improve competitiveness in the hospitality industry |
| title_sort | success factors for using erp enterprise resource planning systems to improve competitiveness in the hospitality industry |
| topic | information systems erp systems information integration tourism hospitality industry |
| url | https://tmstudies.net/index.php/ectms/article/view/617/1111 |
| work_keys_str_mv | AT paulaserdeiraazevedo successfactorsforusingerpenterpriseresourceplanningsystemstoimprovecompetitivenessinthehospitalityindustry AT marioromao successfactorsforusingerpenterpriseresourceplanningsystemstoimprovecompetitivenessinthehospitalityindustry AT efigeniorebelo successfactorsforusingerpenterpriseresourceplanningsystemstoimprovecompetitivenessinthehospitalityindustry |