Success factors for using ERP (Enterprise Resource Planning) systems to improve competitiveness in the hospitality industry
ERP (Enterprise Resource Planning) systems emerged as a tool to automate and add efficiency to repetitive business processes, providing managers with a global vision and timely responses to the ongoing business operations, and at the same time solving information fragmentation and disintegration...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
University of Algarve, ESGHT/CINTURS
2014-01-01
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| Series: | Tourism & Management Studies |
| Subjects: | |
| Online Access: | https://tmstudies.net/index.php/ectms/article/view/617/1111 |
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| Summary: | ERP (Enterprise Resource Planning) systems emerged as a tool to
automate and add efficiency to repetitive business processes, providing
managers with a global vision and timely responses to the ongoing
business operations, and at the same time solving information
fragmentation and disintegration problems.
These problems are felt in the hospitality industry just as much as in
any other industry.
Implementing an ERP system may imply deep modifications in
structure, business processes and even the culture of an organization.
Despite some drawbacks, the benefit of these kind of IT (Information
Technology) systems are numerous and may bring important
contributes to increase business competitiveness. In order to achieve
the expected benefits there are some critical success factors that have
to be closely looked at.
The purpose of this paper (supported by a case study of a Portuguese
group of companies) is to identify the major success factors when using
this kind of systems in the hospitality industry, as well as factors that
may obstruct organizations from being competitive. Another goal is t |
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| ISSN: | 2182-8466 |