Managerial competences and their management: a study in Brazilian inns of a historic city (Tiradentes, Minas Gerais)
Tourism has become prominent on the national scene, both for national authorities and society. In this environment, the hotels’ branch manager plays a key role in which managerial competences are required to manage the project and the provision of services. For this reason, the objective of this...
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| Format: | Article |
| Language: | English |
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University of Algarve, ESGHT/CINTURS
2020-04-01
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| Series: | Tourism & Management Studies |
| Subjects: | |
| Online Access: | https://tmstudies.net/index.php/ectms/article/view/1008/pdf_55 |
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| author | Leandro Eduardo Vieira Barros Kely César Martins de Paiva Mônica Carvalho Alves Cappelle |
| author_facet | Leandro Eduardo Vieira Barros Kely César Martins de Paiva Mônica Carvalho Alves Cappelle |
| author_sort | Leandro Eduardo Vieira Barros |
| collection | DOAJ |
| description | Tourism has become prominent on the national scene, both
for national authorities and society. In this environment, the
hotels’ branch manager plays a key role in which managerial
competences are required to manage the project and the
provision of services. For this reason, the objective of this
research was to identify and analyze the management
competences of hotel managers in Tiradentes (Minas
Gerais, Brazil). For that, a field research with descriptive,
qualitative and quantitative approach was carried out. It
was observed that inns are family-owned businesses with
little training in the area and the main role of managers is to
be a mentor, focusing on human relationships. The inns
contribute to the management of competences process,
which occurs mainly due to an individual’s daily action in the
organization, also as with formal training incentives. Finally,
we present the research limitations and suggestions for
future research. |
| format | Article |
| id | doaj-art-51ea65a15c424d04af7ba3e58226ed1c |
| institution | Kabale University |
| issn | 2182-8466 |
| language | English |
| publishDate | 2020-04-01 |
| publisher | University of Algarve, ESGHT/CINTURS |
| record_format | Article |
| series | Tourism & Management Studies |
| spelling | doaj-art-51ea65a15c424d04af7ba3e58226ed1c2025-02-02T09:07:22ZengUniversity of Algarve, ESGHT/CINTURSTourism & Management Studies2182-84662020-04-01132718210.18089/tms.2017.13207Managerial competences and their management: a study in Brazilian inns of a historic city (Tiradentes, Minas Gerais)Leandro Eduardo Vieira Barros0Kely César Martins de Paiva1Mônica Carvalho Alves Cappelle2Universidade Federal de Lavras, BrasilUniversidade Federal de Minas Gerais, BrasilUniversidade Federal de Lavras, BrasilTourism has become prominent on the national scene, both for national authorities and society. In this environment, the hotels’ branch manager plays a key role in which managerial competences are required to manage the project and the provision of services. For this reason, the objective of this research was to identify and analyze the management competences of hotel managers in Tiradentes (Minas Gerais, Brazil). For that, a field research with descriptive, qualitative and quantitative approach was carried out. It was observed that inns are family-owned businesses with little training in the area and the main role of managers is to be a mentor, focusing on human relationships. The inns contribute to the management of competences process, which occurs mainly due to an individual’s daily action in the organization, also as with formal training incentives. Finally, we present the research limitations and suggestions for future research.https://tmstudies.net/index.php/ectms/article/view/1008/pdf_55managerial competencesmanagement of competencesinnsprofessional competences |
| spellingShingle | Leandro Eduardo Vieira Barros Kely César Martins de Paiva Mônica Carvalho Alves Cappelle Managerial competences and their management: a study in Brazilian inns of a historic city (Tiradentes, Minas Gerais) Tourism & Management Studies managerial competences management of competences inns professional competences |
| title | Managerial competences and their management: a study in Brazilian inns of a historic city (Tiradentes, Minas Gerais) |
| title_full | Managerial competences and their management: a study in Brazilian inns of a historic city (Tiradentes, Minas Gerais) |
| title_fullStr | Managerial competences and their management: a study in Brazilian inns of a historic city (Tiradentes, Minas Gerais) |
| title_full_unstemmed | Managerial competences and their management: a study in Brazilian inns of a historic city (Tiradentes, Minas Gerais) |
| title_short | Managerial competences and their management: a study in Brazilian inns of a historic city (Tiradentes, Minas Gerais) |
| title_sort | managerial competences and their management a study in brazilian inns of a historic city tiradentes minas gerais |
| topic | managerial competences management of competences inns professional competences |
| url | https://tmstudies.net/index.php/ectms/article/view/1008/pdf_55 |
| work_keys_str_mv | AT leandroeduardovieirabarros managerialcompetencesandtheirmanagementastudyinbrazilianinnsofahistoriccitytiradentesminasgerais AT kelycesarmartinsdepaiva managerialcompetencesandtheirmanagementastudyinbrazilianinnsofahistoriccitytiradentesminasgerais AT monicacarvalhoalvescappelle managerialcompetencesandtheirmanagementastudyinbrazilianinnsofahistoriccitytiradentesminasgerais |