A qualitative mystery shopper study that de(codes) the experiences of English and Spanish-speaking patients who call to schedule a first-time primary care appointment in the Los Angeles, Houston, and New York Metropolitan Statistical Areas

A qualitative mystery shopper study that de(codes) the experiences of English and Spanish-speaking patients who call to schedule a first-time primary care appointment in the Los Angeles, Houston, and New York Metropolitan Statistical Areas

Objective: To qualitatively assess the experiences that English and Spanish-speaking patients with Medicaid managed care encounter when scheduling a first-time primary care appointment, with a preference for telehealth, in the Los Angeles (LA), Houston and New York (NY) Metropolitan Statistical Area...

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Bibliographic Details
Main Authors: Esmeralda Melgoza, Ahmad Ismail, Lucía Félix-Beltrán, Rosario Majano, Arturo Vargas Bustamante
Format: Article
Language:English
Published: Elsevier 2025-06-01
Series:SSM: Qualitative Research in Health
Subjects:
Mystery shopper study
Qualitative methods
Primary care
Medicaid
Limited English proficiency
Telehealth
Online Access:http://www.sciencedirect.com/science/article/pii/S2667321525000034
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