Assessment of rural satisfaction with local organizations services In ILAM province
Today in democratic governments, accountability to people and obtain the consent of them form local services is important for people's participation in local governance and consequently it is important to organizational success. In rural areas, wide range of services offered by local public org...
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Kharazmi University
2015-06-01
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| Series: | تحقیقات کاربردی علوم جغرافیایی |
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| Online Access: | http://jgs.khu.ac.ir/article-1-2284-en.pdf |
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| author | Alireza darban astaneh |
| author_facet | Alireza darban astaneh |
| author_sort | Alireza darban astaneh |
| collection | DOAJ |
| description | Today in democratic governments, accountability to people and obtain the consent of them form local services is important for people's participation in local governance and consequently it is important to organizational success. In rural areas, wide range of services offered by local public organizations. Rural Satisfaction with the quality of their services, is one of the public performance indicators. The purpose of this study was to measure and analyze the rural people satisfaction from services quality of local organizations in Ilam province. Research Statistical Unit, is all villages with over 20 households in Ilam province. Research Statistical population is all members of the village councils and the study was done by counting all. The overall 1130 questionnaires were collected from 398 villages. The data were collected using a closed questionnaire.The model of Service Quality Gaps was used to assessment of villager’s satisfaction and One sample Chi-square used to analysis and assessment of comments. Also Cluster analysis was used to compare and cluster the villagers' satisfaction and one way ANOVA tests and Duncan's post hoc test was used to compare the satisfaction of villagers in different counties. The results showed that the villagers have little satisfaction in all of the local organizations. Cluster analysis results show that villagers are the most satisfaction from primary education, rural health centers and telephone services. Also ANOVA results show that villagers in Dehloran County are less and Ilam County most satisfied with the public services. Correlation analysis revealed that a positive correlation exists between index of rural enjoyment and the public consensus. Also there is a negative correlation between distance of accessibility index and the public consensus. |
| format | Article |
| id | doaj-art-488e5b9c1d97452cb32ae395abba1902 |
| institution | Kabale University |
| issn | 2228-7736 2588-5138 |
| language | fas |
| publishDate | 2015-06-01 |
| publisher | Kharazmi University |
| record_format | Article |
| series | تحقیقات کاربردی علوم جغرافیایی |
| spelling | doaj-art-488e5b9c1d97452cb32ae395abba19022025-01-31T17:22:23ZfasKharazmi Universityتحقیقات کاربردی علوم جغرافیایی2228-77362588-51382015-06-0115362550Assessment of rural satisfaction with local organizations services In ILAM provinceAlireza darban astaneh0 Today in democratic governments, accountability to people and obtain the consent of them form local services is important for people's participation in local governance and consequently it is important to organizational success. In rural areas, wide range of services offered by local public organizations. Rural Satisfaction with the quality of their services, is one of the public performance indicators. The purpose of this study was to measure and analyze the rural people satisfaction from services quality of local organizations in Ilam province. Research Statistical Unit, is all villages with over 20 households in Ilam province. Research Statistical population is all members of the village councils and the study was done by counting all. The overall 1130 questionnaires were collected from 398 villages. The data were collected using a closed questionnaire.The model of Service Quality Gaps was used to assessment of villager’s satisfaction and One sample Chi-square used to analysis and assessment of comments. Also Cluster analysis was used to compare and cluster the villagers' satisfaction and one way ANOVA tests and Duncan's post hoc test was used to compare the satisfaction of villagers in different counties. The results showed that the villagers have little satisfaction in all of the local organizations. Cluster analysis results show that villagers are the most satisfaction from primary education, rural health centers and telephone services. Also ANOVA results show that villagers in Dehloran County are less and Ilam County most satisfied with the public services. Correlation analysis revealed that a positive correlation exists between index of rural enjoyment and the public consensus. Also there is a negative correlation between distance of accessibility index and the public consensus.http://jgs.khu.ac.ir/article-1-2284-en.pdfsatisfactionlocal organizationsrural municipalityrural councililam province |
| spellingShingle | Alireza darban astaneh Assessment of rural satisfaction with local organizations services In ILAM province تحقیقات کاربردی علوم جغرافیایی satisfaction local organizations rural municipality rural council ilam province |
| title | Assessment of rural satisfaction with local organizations services In ILAM province |
| title_full | Assessment of rural satisfaction with local organizations services In ILAM province |
| title_fullStr | Assessment of rural satisfaction with local organizations services In ILAM province |
| title_full_unstemmed | Assessment of rural satisfaction with local organizations services In ILAM province |
| title_short | Assessment of rural satisfaction with local organizations services In ILAM province |
| title_sort | assessment of rural satisfaction with local organizations services in ilam province |
| topic | satisfaction local organizations rural municipality rural council ilam province |
| url | http://jgs.khu.ac.ir/article-1-2284-en.pdf |
| work_keys_str_mv | AT alirezadarbanastaneh assessmentofruralsatisfactionwithlocalorganizationsservicesinilamprovince |