Complaint Strategies Found on Instagram Account @Indihome From Indonesia and @Tmobile From USA: Cross-Cultural Pragmatics
Social media is one of the ways that are not only for having a new friend but also a business place. Companies might consider to promote their products especially on Instagram. However, the company must be ready to accept critics and complaints from the customers. This study aims to analyze complai...
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| Format: | Article |
| Language: | Arabic |
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UPT. Pengembangan Bahasa IAIN Zawiyah Cot Kala Langsa
2022-06-01
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| Series: | JL3T (Journal of Linguistics, Literature and Language Teaching) |
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| Online Access: | https://journal.iainlangsa.ac.id/index.php/jl3t/article/view/4072 |
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| _version_ | 1832595247671017472 |
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| author | Kharis Marpurdianto |
| author_facet | Kharis Marpurdianto |
| author_sort | Kharis Marpurdianto |
| collection | DOAJ |
| description |
Social media is one of the ways that are not only for having a new friend but also a business place. Companies might consider to promote their products especially on Instagram. However, the company must be ready to accept critics and complaints from the customers. This study aims to analyze complaint strategies used by Indonesian and American customers on Instagram @indihome and @tmobile. The qualitative method is used in this study because this research produces descriptive data such as speech, writing, and the behavior of each people, which has been observed with the totals of 250 netizen’s comments in the comment column of those two Instagram accounts. The result shows differences and similarities between Indonesian and American netizens expressing complaints on the Instagram accounts of @indihome and @tmobile. The similarities between the Indonesian and American netizens are using the linguistics features to express complaints such as abbreviation, capitalization, and informal language. While the differences are that American netizen never uses code-switching to express complaint because this country was included in the monolingual country. Thus, the Indonesian netizen tends to use code-switching to express their complaint because this country is included in the multilingualism-based country.
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| format | Article |
| id | doaj-art-476dd01a38cb4fc798cca262c2bb00ce |
| institution | Kabale University |
| issn | 2477-5444 2580-2348 |
| language | Arabic |
| publishDate | 2022-06-01 |
| publisher | UPT. Pengembangan Bahasa IAIN Zawiyah Cot Kala Langsa |
| record_format | Article |
| series | JL3T (Journal of Linguistics, Literature and Language Teaching) |
| spelling | doaj-art-476dd01a38cb4fc798cca262c2bb00ce2025-01-19T06:57:16ZaraUPT. Pengembangan Bahasa IAIN Zawiyah Cot Kala LangsaJL3T (Journal of Linguistics, Literature and Language Teaching)2477-54442580-23482022-06-018110.32505/jl3t.v8i1.4072Complaint Strategies Found on Instagram Account @Indihome From Indonesia and @Tmobile From USA: Cross-Cultural PragmaticsKharis Marpurdianto0Economics and Business, Wijaya Kusuma University Surabaya, East Java, Indonesia Social media is one of the ways that are not only for having a new friend but also a business place. Companies might consider to promote their products especially on Instagram. However, the company must be ready to accept critics and complaints from the customers. This study aims to analyze complaint strategies used by Indonesian and American customers on Instagram @indihome and @tmobile. The qualitative method is used in this study because this research produces descriptive data such as speech, writing, and the behavior of each people, which has been observed with the totals of 250 netizen’s comments in the comment column of those two Instagram accounts. The result shows differences and similarities between Indonesian and American netizens expressing complaints on the Instagram accounts of @indihome and @tmobile. The similarities between the Indonesian and American netizens are using the linguistics features to express complaints such as abbreviation, capitalization, and informal language. While the differences are that American netizen never uses code-switching to express complaint because this country was included in the monolingual country. Thus, the Indonesian netizen tends to use code-switching to express their complaint because this country is included in the multilingualism-based country. https://journal.iainlangsa.ac.id/index.php/jl3t/article/view/4072Complaint StrategyCross-Cultural PragmaticsCulture |
| spellingShingle | Kharis Marpurdianto Complaint Strategies Found on Instagram Account @Indihome From Indonesia and @Tmobile From USA: Cross-Cultural Pragmatics JL3T (Journal of Linguistics, Literature and Language Teaching) Complaint Strategy Cross-Cultural Pragmatics Culture |
| title | Complaint Strategies Found on Instagram Account @Indihome From Indonesia and @Tmobile From USA: Cross-Cultural Pragmatics |
| title_full | Complaint Strategies Found on Instagram Account @Indihome From Indonesia and @Tmobile From USA: Cross-Cultural Pragmatics |
| title_fullStr | Complaint Strategies Found on Instagram Account @Indihome From Indonesia and @Tmobile From USA: Cross-Cultural Pragmatics |
| title_full_unstemmed | Complaint Strategies Found on Instagram Account @Indihome From Indonesia and @Tmobile From USA: Cross-Cultural Pragmatics |
| title_short | Complaint Strategies Found on Instagram Account @Indihome From Indonesia and @Tmobile From USA: Cross-Cultural Pragmatics |
| title_sort | complaint strategies found on instagram account indihome from indonesia and tmobile from usa cross cultural pragmatics |
| topic | Complaint Strategy Cross-Cultural Pragmatics Culture |
| url | https://journal.iainlangsa.ac.id/index.php/jl3t/article/view/4072 |
| work_keys_str_mv | AT kharismarpurdianto complaintstrategiesfoundoninstagramaccountindihomefromindonesiaandtmobilefromusacrossculturalpragmatics |