Economic and Sensitivity Analyses of Controllable Queues With Customer Feedback and Impatience Using Markovian Modeling

The present investigation proposes a unique strategy for the establishment of a controllable queuing system using Markovian modeling. In comparison to conventional models, this approach combines customer impatience, feedback procedure, and working vacation into the statistical modeling of queues in...

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Main Authors: Shreekant Varshney, Mankumar Acharya, Zala Jenishkumar Kanjibhai, Mukesh Pushkarna, Walid El-Shafai, Ievgen Zaitsev
Format: Article
Language:English
Published: Wiley 2025-01-01
Series:Journal of Mathematics
Online Access:http://dx.doi.org/10.1155/jom/9648114
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author Shreekant Varshney
Mankumar Acharya
Zala Jenishkumar Kanjibhai
Mukesh Pushkarna
Walid El-Shafai
Ievgen Zaitsev
author_facet Shreekant Varshney
Mankumar Acharya
Zala Jenishkumar Kanjibhai
Mukesh Pushkarna
Walid El-Shafai
Ievgen Zaitsev
author_sort Shreekant Varshney
collection DOAJ
description The present investigation proposes a unique strategy for the establishment of a controllable queuing system using Markovian modeling. In comparison to conventional models, this approach combines customer impatience, feedback procedure, and working vacation into the statistical modeling of queues in a novel manner. These aspects contain enormous potential for practical applications but require additional evaluation from an operational or customer service perspective through dynamic investigation. Effective management of customer arrival, as well as departure, can be achieved by the explicit modeling of control strategies rendered feasible by the suggested queuing-theoretic framework. The study shows how the queue-size distribution has evolved over time using the Laplace transformation approach. Furthermore, extensive numerical illustrations based on optimal and sensitivity investigations are carried out covering multiple system parameters to confirm the significance of this unique approach. The findings of the study, which are based on stochastic modeling, are shown both tabularly and graphically. Moreover, the research findings obtained through the economic and sensitivity investigations significantly differentiate the aforementioned approach from the current literature by providing enhanced management and applicability to practical queuing circumstances.
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institution Kabale University
issn 2314-4785
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spelling doaj-art-468d54ce347f4ede895bb48049fc4a5d2025-01-29T05:00:04ZengWileyJournal of Mathematics2314-47852025-01-01202510.1155/jom/9648114Economic and Sensitivity Analyses of Controllable Queues With Customer Feedback and Impatience Using Markovian ModelingShreekant Varshney0Mankumar Acharya1Zala Jenishkumar Kanjibhai2Mukesh Pushkarna3Walid El-Shafai4Ievgen Zaitsev5Department of MathematicsDepartment of MathematicsDepartment of MathematicsDepartment of Electrical EngineeringAutomated Systems and Soft Computing Lab (ASSCL)Department of Theoretical Electrical Engineering and Diagnostics of Electrical EquipmentThe present investigation proposes a unique strategy for the establishment of a controllable queuing system using Markovian modeling. In comparison to conventional models, this approach combines customer impatience, feedback procedure, and working vacation into the statistical modeling of queues in a novel manner. These aspects contain enormous potential for practical applications but require additional evaluation from an operational or customer service perspective through dynamic investigation. Effective management of customer arrival, as well as departure, can be achieved by the explicit modeling of control strategies rendered feasible by the suggested queuing-theoretic framework. The study shows how the queue-size distribution has evolved over time using the Laplace transformation approach. Furthermore, extensive numerical illustrations based on optimal and sensitivity investigations are carried out covering multiple system parameters to confirm the significance of this unique approach. The findings of the study, which are based on stochastic modeling, are shown both tabularly and graphically. Moreover, the research findings obtained through the economic and sensitivity investigations significantly differentiate the aforementioned approach from the current literature by providing enhanced management and applicability to practical queuing circumstances.http://dx.doi.org/10.1155/jom/9648114
spellingShingle Shreekant Varshney
Mankumar Acharya
Zala Jenishkumar Kanjibhai
Mukesh Pushkarna
Walid El-Shafai
Ievgen Zaitsev
Economic and Sensitivity Analyses of Controllable Queues With Customer Feedback and Impatience Using Markovian Modeling
Journal of Mathematics
title Economic and Sensitivity Analyses of Controllable Queues With Customer Feedback and Impatience Using Markovian Modeling
title_full Economic and Sensitivity Analyses of Controllable Queues With Customer Feedback and Impatience Using Markovian Modeling
title_fullStr Economic and Sensitivity Analyses of Controllable Queues With Customer Feedback and Impatience Using Markovian Modeling
title_full_unstemmed Economic and Sensitivity Analyses of Controllable Queues With Customer Feedback and Impatience Using Markovian Modeling
title_short Economic and Sensitivity Analyses of Controllable Queues With Customer Feedback and Impatience Using Markovian Modeling
title_sort economic and sensitivity analyses of controllable queues with customer feedback and impatience using markovian modeling
url http://dx.doi.org/10.1155/jom/9648114
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