Installed Base as a Facilitator for User-Driven Innovation: How Can User Innovation Challenge Existing Institutional Barriers?
The paper addresses an ICT-based, user-driven innovation process in the health sector in rural areas in Norway. The empirical base is the introduction of a new model for psychiatric health provision. This model is supported by a technical solution based on mobile phones that is aimed to help the com...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Wiley
2012-01-01
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| Series: | International Journal of Telemedicine and Applications |
| Online Access: | http://dx.doi.org/10.1155/2012/673731 |
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| _version_ | 1832568208082599936 |
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| author | Synnøve Thomassen Andersen Arild Jansen |
| author_facet | Synnøve Thomassen Andersen Arild Jansen |
| author_sort | Synnøve Thomassen Andersen |
| collection | DOAJ |
| description | The paper addresses an ICT-based, user-driven innovation process in the health sector in rural areas in Norway. The empirical base is the introduction of a new model for psychiatric health provision. This model is supported by a technical solution based on mobile phones that is aimed to help the communication between professional health personnel and patients. This innovation was made possible through the use of standard mobile technology rather than more sophisticated systems. The users were heavily involved in the development work. Our analysis shows that by thinking simple and small-scale solutions, including to take the user’s needs and premises as a point of departure rather than focusing on advanced technology, the implementation process was made possible. We show that by combining theory on information infrastructures, user-oriented system development, and innovation in a three-layered analytical framework, we can explain the interrelationship between technical, organizational, and health professional factors that made this innovation a success. |
| format | Article |
| id | doaj-art-43af237a12eb456684c87cf9c591ccb3 |
| institution | Kabale University |
| issn | 1687-6415 1687-6423 |
| language | English |
| publishDate | 2012-01-01 |
| publisher | Wiley |
| record_format | Article |
| series | International Journal of Telemedicine and Applications |
| spelling | doaj-art-43af237a12eb456684c87cf9c591ccb32025-02-03T00:59:33ZengWileyInternational Journal of Telemedicine and Applications1687-64151687-64232012-01-01201210.1155/2012/673731673731Installed Base as a Facilitator for User-Driven Innovation: How Can User Innovation Challenge Existing Institutional Barriers?Synnøve Thomassen Andersen0Arild Jansen1Department of Business and Tourism, Finnmark University College, N-9509 Alta, NorwaySection for e-Government Studies, Department of Private Law, University of Oslo, 0130 Oslo, NorwayThe paper addresses an ICT-based, user-driven innovation process in the health sector in rural areas in Norway. The empirical base is the introduction of a new model for psychiatric health provision. This model is supported by a technical solution based on mobile phones that is aimed to help the communication between professional health personnel and patients. This innovation was made possible through the use of standard mobile technology rather than more sophisticated systems. The users were heavily involved in the development work. Our analysis shows that by thinking simple and small-scale solutions, including to take the user’s needs and premises as a point of departure rather than focusing on advanced technology, the implementation process was made possible. We show that by combining theory on information infrastructures, user-oriented system development, and innovation in a three-layered analytical framework, we can explain the interrelationship between technical, organizational, and health professional factors that made this innovation a success.http://dx.doi.org/10.1155/2012/673731 |
| spellingShingle | Synnøve Thomassen Andersen Arild Jansen Installed Base as a Facilitator for User-Driven Innovation: How Can User Innovation Challenge Existing Institutional Barriers? International Journal of Telemedicine and Applications |
| title | Installed Base as a Facilitator for User-Driven Innovation: How Can User Innovation Challenge Existing Institutional Barriers? |
| title_full | Installed Base as a Facilitator for User-Driven Innovation: How Can User Innovation Challenge Existing Institutional Barriers? |
| title_fullStr | Installed Base as a Facilitator for User-Driven Innovation: How Can User Innovation Challenge Existing Institutional Barriers? |
| title_full_unstemmed | Installed Base as a Facilitator for User-Driven Innovation: How Can User Innovation Challenge Existing Institutional Barriers? |
| title_short | Installed Base as a Facilitator for User-Driven Innovation: How Can User Innovation Challenge Existing Institutional Barriers? |
| title_sort | installed base as a facilitator for user driven innovation how can user innovation challenge existing institutional barriers |
| url | http://dx.doi.org/10.1155/2012/673731 |
| work_keys_str_mv | AT synnøvethomassenandersen installedbaseasafacilitatorforuserdriveninnovationhowcanuserinnovationchallengeexistinginstitutionalbarriers AT arildjansen installedbaseasafacilitatorforuserdriveninnovationhowcanuserinnovationchallengeexistinginstitutionalbarriers |