Computational Methods for Information Processing from Natural Language Complaint Processes—A Systematic Review
Complaint processing is of great importance for companies because it allows them to understand customer satisfaction levels, which is crucial for business success. It allows them to show the real perceptions of users and thus visualize the problems, which are regularly processed from oral or written...
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| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
MDPI AG
2025-01-01
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| Series: | Computers |
| Subjects: | |
| Online Access: | https://www.mdpi.com/2073-431X/14/1/28 |
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