The Effect Of Service Quality On Redpack Labeled Cargo Delivery Services On Customer Satisfaction Of PT. PELNI (Persero) Head Office In 2024

This research aims to find out how much influence and what factors most influence customer satisfaction in the quality of service for cargo labeled Redpack at PT PELNI (Persero) Head Office. With a quantitative method, sampling was carried out on RedPack cargo customers using a saturated sampling te...

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Bibliographic Details
Main Authors: Henita Rahmayanti, Siti Sahara, Deary Tree Nowi Putri Galuh
Format: Article
Language:English
Published: LPPM AKMI SUAKA BAHARI CIREBON 2025-05-01
Series:Jurnal Sains Teknologi Transportasi Maritim
Subjects:
Online Access:https://jurnal.akmicirebon.ac.id/index.php/akmi/article/view/100
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