Safer interaction with IVAs: The impact of privacy literacy training on competent use of intelligent voice assistants
Intelligent voice assistants (IVAs) are widely used in households but can compromise privacy by inadvertently recording or encouraging personal disclosures through social cues. Against this backdrop, interventions that promote privacy literacy, sensitize users to privacy risks, and empower them to s...
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| Format: | Article |
| Language: | English |
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Elsevier
2025-06-01
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| Series: | Computers and Education: Artificial Intelligence |
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| Online Access: | http://www.sciencedirect.com/science/article/pii/S2666920X25000128 |
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| _version_ | 1832586187104059392 |
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| author | André Markus Maximilian Baumann Jan Pfister Astrid Carolus Andreas Hotho Carolin Wienrich |
| author_facet | André Markus Maximilian Baumann Jan Pfister Astrid Carolus Andreas Hotho Carolin Wienrich |
| author_sort | André Markus |
| collection | DOAJ |
| description | Intelligent voice assistants (IVAs) are widely used in households but can compromise privacy by inadvertently recording or encouraging personal disclosures through social cues. Against this backdrop, interventions that promote privacy literacy, sensitize users to privacy risks, and empower them to self-determine IVA interactions are becoming increasingly important. This work aims to develop and evaluate two online training modules that promote privacy literacy in the context of IVAs by providing knowledge about the institutional practices of IVA providers and clarifying users' privacy rights when using IVAs. Results show that the training modules have distinct strengths. For example, Training Module 1 increases subjective privacy literacy, raises specific concerns about IVA companies, and fosters the intention to engage more reflectively with IVAs. In contrast, Training Module 2 increases users' perceptions of control over their privacy and raises concerns about devices. Both modules share common outcomes, including increased privacy awareness, decreased trust, and social anthropomorphic perceptions of IVAs. Overall, these modules represent a significant advance in promoting the competent use of speech-based technology and provide valuable insights for future research and education on privacy in AI applications. |
| format | Article |
| id | doaj-art-365be1764dbc463e99010f01f4e77ac0 |
| institution | Kabale University |
| issn | 2666-920X |
| language | English |
| publishDate | 2025-06-01 |
| publisher | Elsevier |
| record_format | Article |
| series | Computers and Education: Artificial Intelligence |
| spelling | doaj-art-365be1764dbc463e99010f01f4e77ac02025-01-26T05:05:10ZengElsevierComputers and Education: Artificial Intelligence2666-920X2025-06-018100372Safer interaction with IVAs: The impact of privacy literacy training on competent use of intelligent voice assistantsAndré Markus0Maximilian Baumann1Jan Pfister2Astrid Carolus3Andreas Hotho4Carolin Wienrich5Psychology of Intelligent Interactive Systems, Institute Human-Computer-Media, Julius-Maximilians-University Wuerzburg, Emil-Fischer-Straße 50, 97074, Wuerzburg, Germany; Corresponding author.Media Psychology, Institute Human-Computer-Media, Julius-Maximilians-University Wuerzburg, Oswald-Külpe-Weg 82, 97074, Wuerzburg, GermanyChair of Data Science (Informatic X), Julius-Maximilians-University Wuerzburg, Emil-Fischer-Straße 50, 97074, Wuerzburg, GermanyMedia Psychology, Institute Human-Computer-Media, Julius-Maximilians-University Wuerzburg, Oswald-Külpe-Weg 82, 97074, Wuerzburg, GermanyChair of Data Science (Informatic X), Julius-Maximilians-University Wuerzburg, Emil-Fischer-Straße 50, 97074, Wuerzburg, GermanyPsychology of Intelligent Interactive Systems, Institute Human-Computer-Media, Julius-Maximilians-University Wuerzburg, Emil-Fischer-Straße 50, 97074, Wuerzburg, GermanyIntelligent voice assistants (IVAs) are widely used in households but can compromise privacy by inadvertently recording or encouraging personal disclosures through social cues. Against this backdrop, interventions that promote privacy literacy, sensitize users to privacy risks, and empower them to self-determine IVA interactions are becoming increasingly important. This work aims to develop and evaluate two online training modules that promote privacy literacy in the context of IVAs by providing knowledge about the institutional practices of IVA providers and clarifying users' privacy rights when using IVAs. Results show that the training modules have distinct strengths. For example, Training Module 1 increases subjective privacy literacy, raises specific concerns about IVA companies, and fosters the intention to engage more reflectively with IVAs. In contrast, Training Module 2 increases users' perceptions of control over their privacy and raises concerns about devices. Both modules share common outcomes, including increased privacy awareness, decreased trust, and social anthropomorphic perceptions of IVAs. Overall, these modules represent a significant advance in promoting the competent use of speech-based technology and provide valuable insights for future research and education on privacy in AI applications.http://www.sciencedirect.com/science/article/pii/S2666920X25000128Intelligent voice AssistantPrivacy literacySmart speakerData protectionDigital interaction literacyHuman-Computer interaction |
| spellingShingle | André Markus Maximilian Baumann Jan Pfister Astrid Carolus Andreas Hotho Carolin Wienrich Safer interaction with IVAs: The impact of privacy literacy training on competent use of intelligent voice assistants Computers and Education: Artificial Intelligence Intelligent voice Assistant Privacy literacy Smart speaker Data protection Digital interaction literacy Human-Computer interaction |
| title | Safer interaction with IVAs: The impact of privacy literacy training on competent use of intelligent voice assistants |
| title_full | Safer interaction with IVAs: The impact of privacy literacy training on competent use of intelligent voice assistants |
| title_fullStr | Safer interaction with IVAs: The impact of privacy literacy training on competent use of intelligent voice assistants |
| title_full_unstemmed | Safer interaction with IVAs: The impact of privacy literacy training on competent use of intelligent voice assistants |
| title_short | Safer interaction with IVAs: The impact of privacy literacy training on competent use of intelligent voice assistants |
| title_sort | safer interaction with ivas the impact of privacy literacy training on competent use of intelligent voice assistants |
| topic | Intelligent voice Assistant Privacy literacy Smart speaker Data protection Digital interaction literacy Human-Computer interaction |
| url | http://www.sciencedirect.com/science/article/pii/S2666920X25000128 |
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