The Effect of Using Robot Waiters in Restaurants on Consumers' Behavioral Intentions
This study examines the effect of using robot waiters in restaurants on consumers' behavioral intentions. For this aim, data were collected from 385 people using online questionnaire and experiment method. The data were analyzed using the SPSS 25 package program. According to the one-sample t-t...
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| Format: | Article |
| Language: | English |
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Sivas Cumhuriyet Üniversitesi
2022-01-01
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| Series: | Cumhuriyet Üniversitesi İktisadi ve İdari Bilimler Dergisi |
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| Online Access: | https://dergipark.org.tr/tr/download/article-file/2042064 |
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| _version_ | 1832570620396699648 |
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| author | İbrahim Aydın Zübeyir Çelik |
| author_facet | İbrahim Aydın Zübeyir Çelik |
| author_sort | İbrahim Aydın |
| collection | DOAJ |
| description | This study examines the effect of using robot waiters in restaurants on consumers' behavioral intentions. For this aim, data were collected from 385 people using online questionnaire and experiment method. The data were analyzed using the SPSS 25 package program. According to the one-sample t-test result; using robot waiters is not a significant predictor of consumers' intentions to use robotic restaurants. In addition, according to independent samples t-test results; between female and male, and also according to the results of ANOVA for independent groups; between X, Y, and Z generations, there is no significant difference in consumers' intention to use robotic restaurants. However, according to the results obtained by simple linear regression analysis; the perceived innovativeness of using robotic restaurants, as well as the perceived value, perceived enjoyment, and attractiveness of using robot waiters, are positive and important predictors of attitude towards using robotic restaurants. In addition, the attitude towards using the robotic restaurant is a positive and important predictor of both the intention to use the robotic restaurants and the willingness to pay more to use the robotic restaurants. At the end of the study, suggestions were made within the framework of limitations. |
| format | Article |
| id | doaj-art-364a7d5af9104ee2a1180b8f888d710f |
| institution | Kabale University |
| issn | 1303-1279 |
| language | English |
| publishDate | 2022-01-01 |
| publisher | Sivas Cumhuriyet Üniversitesi |
| record_format | Article |
| series | Cumhuriyet Üniversitesi İktisadi ve İdari Bilimler Dergisi |
| spelling | doaj-art-364a7d5af9104ee2a1180b8f888d710f2025-02-02T14:34:00ZengSivas Cumhuriyet ÜniversitesiCumhuriyet Üniversitesi İktisadi ve İdari Bilimler Dergisi1303-12792022-01-0123131733610.37880/cumuiibf.10136542057The Effect of Using Robot Waiters in Restaurants on Consumers' Behavioral Intentionsİbrahim Aydın0https://orcid.org/0000-0002-0720-364XZübeyir Çelik1https://orcid.org/0000-0003-1692-9378VAN YÜZÜNCÜ YIL ÜNİVERSİTESİVAN YÜZÜNCÜ YIL ÜNİVERSİTESİThis study examines the effect of using robot waiters in restaurants on consumers' behavioral intentions. For this aim, data were collected from 385 people using online questionnaire and experiment method. The data were analyzed using the SPSS 25 package program. According to the one-sample t-test result; using robot waiters is not a significant predictor of consumers' intentions to use robotic restaurants. In addition, according to independent samples t-test results; between female and male, and also according to the results of ANOVA for independent groups; between X, Y, and Z generations, there is no significant difference in consumers' intention to use robotic restaurants. However, according to the results obtained by simple linear regression analysis; the perceived innovativeness of using robotic restaurants, as well as the perceived value, perceived enjoyment, and attractiveness of using robot waiters, are positive and important predictors of attitude towards using robotic restaurants. In addition, the attitude towards using the robotic restaurant is a positive and important predictor of both the intention to use the robotic restaurants and the willingness to pay more to use the robotic restaurants. At the end of the study, suggestions were made within the framework of limitations.https://dergipark.org.tr/tr/download/article-file/2042064robot garsonlarrobotik restoranlardavranışsal niyetlerrobot waitersrobotic restaurantsbehavioral intentions |
| spellingShingle | İbrahim Aydın Zübeyir Çelik The Effect of Using Robot Waiters in Restaurants on Consumers' Behavioral Intentions Cumhuriyet Üniversitesi İktisadi ve İdari Bilimler Dergisi robot garsonlar robotik restoranlar davranışsal niyetler robot waiters robotic restaurants behavioral intentions |
| title | The Effect of Using Robot Waiters in Restaurants on Consumers' Behavioral Intentions |
| title_full | The Effect of Using Robot Waiters in Restaurants on Consumers' Behavioral Intentions |
| title_fullStr | The Effect of Using Robot Waiters in Restaurants on Consumers' Behavioral Intentions |
| title_full_unstemmed | The Effect of Using Robot Waiters in Restaurants on Consumers' Behavioral Intentions |
| title_short | The Effect of Using Robot Waiters in Restaurants on Consumers' Behavioral Intentions |
| title_sort | effect of using robot waiters in restaurants on consumers behavioral intentions |
| topic | robot garsonlar robotik restoranlar davranışsal niyetler robot waiters robotic restaurants behavioral intentions |
| url | https://dergipark.org.tr/tr/download/article-file/2042064 |
| work_keys_str_mv | AT ibrahimaydın theeffectofusingrobotwaitersinrestaurantsonconsumersbehavioralintentions AT zubeyircelik theeffectofusingrobotwaitersinrestaurantsonconsumersbehavioralintentions AT ibrahimaydın effectofusingrobotwaitersinrestaurantsonconsumersbehavioralintentions AT zubeyircelik effectofusingrobotwaitersinrestaurantsonconsumersbehavioralintentions |