Digital volunteer services in emergency situations: Typological characteristics, advantages, and challenges
Volunteer engagement in emergency management, focusing on mitigating adverse consequences, has attracted scholarly and practitioner attention. Digital volunteering helps overcome the limitations of traditional on-site volunteering through extensive volunteering opportunities in emergency management....
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| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
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KeAi Communications Co. Ltd.
2025-03-01
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| Series: | Data Science and Management |
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| Online Access: | http://www.sciencedirect.com/science/article/pii/S2666764924000389 |
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| _version_ | 1832572999667023872 |
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| author | Yongzhong Sha Xingfei Wei Chunhua Niu Yongbao Zhang Lu He |
| author_facet | Yongzhong Sha Xingfei Wei Chunhua Niu Yongbao Zhang Lu He |
| author_sort | Yongzhong Sha |
| collection | DOAJ |
| description | Volunteer engagement in emergency management, focusing on mitigating adverse consequences, has attracted scholarly and practitioner attention. Digital volunteering helps overcome the limitations of traditional on-site volunteering through extensive volunteering opportunities in emergency management. This study utilizes a case text analysis and interviews to investigate and categorize digital volunteer services in emergency scenarios. Based on two key dimensions—direct recipients of volunteer services and the nature of the services rendered—the study presents four types of digital volunteer services: bridging, supportive, complementary, and collaborative. Moreover, it delineates eight role archetypes digital volunteers assume in emergency response situations along with their primary service contributions. Compared to conventional on-site volunteer services, digital volunteer services offer unique advantages while facing specific challenges. Finally, this study offers recommendations in four dimensions for the robust development of digital volunteer services, contributing to more effective and sustainable emergency management practices. |
| format | Article |
| id | doaj-art-3579f56d441446018618074f058bdafa |
| institution | Kabale University |
| issn | 2666-7649 |
| language | English |
| publishDate | 2025-03-01 |
| publisher | KeAi Communications Co. Ltd. |
| record_format | Article |
| series | Data Science and Management |
| spelling | doaj-art-3579f56d441446018618074f058bdafa2025-02-02T05:29:24ZengKeAi Communications Co. Ltd.Data Science and Management2666-76492025-03-0181110Digital volunteer services in emergency situations: Typological characteristics, advantages, and challengesYongzhong Sha0Xingfei Wei1Chunhua Niu2Yongbao Zhang3Lu He4School of Management, Lanzhou University, Lanzhou, 740000, China; Research Center for Emergency Management, Lanzhou University, Lanzhou, 740000, ChinaSchool of Management, Lanzhou University, Lanzhou, 740000, ChinaSchool of Management, Lanzhou University, Lanzhou, 740000, China; Research Center for Emergency Management, Lanzhou University, Lanzhou, 740000, China; Corresponding author. School of Management, Lanzhou University, 222, Tianshui Nanlu Road, Lanzhou, Gansu, 730000, China.School of Management, Lanzhou University, Lanzhou, 740000, ChinaSchool of Management, Lanzhou University, Lanzhou, 740000, ChinaVolunteer engagement in emergency management, focusing on mitigating adverse consequences, has attracted scholarly and practitioner attention. Digital volunteering helps overcome the limitations of traditional on-site volunteering through extensive volunteering opportunities in emergency management. This study utilizes a case text analysis and interviews to investigate and categorize digital volunteer services in emergency scenarios. Based on two key dimensions—direct recipients of volunteer services and the nature of the services rendered—the study presents four types of digital volunteer services: bridging, supportive, complementary, and collaborative. Moreover, it delineates eight role archetypes digital volunteers assume in emergency response situations along with their primary service contributions. Compared to conventional on-site volunteer services, digital volunteer services offer unique advantages while facing specific challenges. Finally, this study offers recommendations in four dimensions for the robust development of digital volunteer services, contributing to more effective and sustainable emergency management practices.http://www.sciencedirect.com/science/article/pii/S2666764924000389Digital volunteer servicesEmergency managementDisaster responseCitizen actionCrisis informatics |
| spellingShingle | Yongzhong Sha Xingfei Wei Chunhua Niu Yongbao Zhang Lu He Digital volunteer services in emergency situations: Typological characteristics, advantages, and challenges Data Science and Management Digital volunteer services Emergency management Disaster response Citizen action Crisis informatics |
| title | Digital volunteer services in emergency situations: Typological characteristics, advantages, and challenges |
| title_full | Digital volunteer services in emergency situations: Typological characteristics, advantages, and challenges |
| title_fullStr | Digital volunteer services in emergency situations: Typological characteristics, advantages, and challenges |
| title_full_unstemmed | Digital volunteer services in emergency situations: Typological characteristics, advantages, and challenges |
| title_short | Digital volunteer services in emergency situations: Typological characteristics, advantages, and challenges |
| title_sort | digital volunteer services in emergency situations typological characteristics advantages and challenges |
| topic | Digital volunteer services Emergency management Disaster response Citizen action Crisis informatics |
| url | http://www.sciencedirect.com/science/article/pii/S2666764924000389 |
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