An Administrative Support System for Digital Transformation of Small and Medium-Sized Enterprises in Vietnam
Digital transformation (DX) is complex with many automated parts, underlying integrations and processes that need to fit all together. Tools to support the management of DX activities are, therefore, crucial for every business. However, there are just a few of such tools available these days that ca...
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| Format: | Article |
| Language: | English |
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Sciendo
2024-09-01
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| Series: | Foundations of Management |
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| Online Access: | https://doi.org/10.2478/fman-2024-0011 |
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| author | Nguyen Trung Tuan Nguyen Manh Tuan Le Ngoc Thanh |
| author_facet | Nguyen Trung Tuan Nguyen Manh Tuan Le Ngoc Thanh |
| author_sort | Nguyen Trung Tuan |
| collection | DOAJ |
| description | Digital transformation (DX) is complex with many automated parts, underlying integrations and processes that need to fit all together. Tools to support the management of DX activities are, therefore, crucial for every business. However, there are just a few of such tools available these days that can help businesses with the DX management both effectively and comprehensively, but none of them was designed particularly for small- and medium-size enterprises (SMEs) of Vietnam. In this study, we will conduct an overview of recent studies on DX, methods and models for SMEs, and relevant research works regarding information support systems for the management of DX for SMEs. We then propose a novel administrative support system that not only addresses the shortcomings of the current state-of-the-art DX management systems but also meets the requirements of DX for SMEs in Vietnam. In addition to the system design and development, we also implement and benchmark the software product at 11 SMEs in Vietnam (and some results if any). |
| format | Article |
| id | doaj-art-339dd293328741e9abe60671047f0b26 |
| institution | Kabale University |
| issn | 2300-5661 |
| language | English |
| publishDate | 2024-09-01 |
| publisher | Sciendo |
| record_format | Article |
| series | Foundations of Management |
| spelling | doaj-art-339dd293328741e9abe60671047f0b262025-02-02T15:48:06ZengSciendoFoundations of Management2300-56612024-09-0116117719410.2478/fman-2024-0011An Administrative Support System for Digital Transformation of Small and Medium-Sized Enterprises in VietnamNguyen Trung Tuan0Nguyen Manh Tuan1Le Ngoc Thanh2National Economics University, School of Information Technology and Digital Economics, Ha Noi, VIETNAMUniversity of Economics Ho Chi Minh City, School of Business Information Technology, Ho Chi Minh City, VIETNAMUniversity of Economics Ho Chi Minh City, School of Business Information Technology, Ho Chi Minh City, VIETNAMDigital transformation (DX) is complex with many automated parts, underlying integrations and processes that need to fit all together. Tools to support the management of DX activities are, therefore, crucial for every business. However, there are just a few of such tools available these days that can help businesses with the DX management both effectively and comprehensively, but none of them was designed particularly for small- and medium-size enterprises (SMEs) of Vietnam. In this study, we will conduct an overview of recent studies on DX, methods and models for SMEs, and relevant research works regarding information support systems for the management of DX for SMEs. We then propose a novel administrative support system that not only addresses the shortcomings of the current state-of-the-art DX management systems but also meets the requirements of DX for SMEs in Vietnam. In addition to the system design and development, we also implement and benchmark the software product at 11 SMEs in Vietnam (and some results if any).https://doi.org/10.2478/fman-2024-0011digital transformationsmemisdigital transformation approachm15m19o32 |
| spellingShingle | Nguyen Trung Tuan Nguyen Manh Tuan Le Ngoc Thanh An Administrative Support System for Digital Transformation of Small and Medium-Sized Enterprises in Vietnam Foundations of Management digital transformation sme mis digital transformation approach m15 m19 o32 |
| title | An Administrative Support System for Digital Transformation of Small and Medium-Sized Enterprises in Vietnam |
| title_full | An Administrative Support System for Digital Transformation of Small and Medium-Sized Enterprises in Vietnam |
| title_fullStr | An Administrative Support System for Digital Transformation of Small and Medium-Sized Enterprises in Vietnam |
| title_full_unstemmed | An Administrative Support System for Digital Transformation of Small and Medium-Sized Enterprises in Vietnam |
| title_short | An Administrative Support System for Digital Transformation of Small and Medium-Sized Enterprises in Vietnam |
| title_sort | administrative support system for digital transformation of small and medium sized enterprises in vietnam |
| topic | digital transformation sme mis digital transformation approach m15 m19 o32 |
| url | https://doi.org/10.2478/fman-2024-0011 |
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