How satisfied am I with mobile wallets? Exploring the nexus between MSQual, hedonism, and satisfaction
Abstract The widespread use of mobile devices for banking has been revolutionary, with the rise in mobile wallet adoption turning it into a competitive space for industries like high-tech firms, banks, and other entities aiming to attract users to their platforms. In India, mobile wallets have rapid...
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| Format: | Article |
| Language: | English |
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SpringerOpen
2025-01-01
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| Series: | Future Business Journal |
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| Online Access: | https://doi.org/10.1186/s43093-025-00434-9 |
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| _version_ | 1832571642984792064 |
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| author | Asad Ahmad Dag Øivind Madsen Swati Garg |
| author_facet | Asad Ahmad Dag Øivind Madsen Swati Garg |
| author_sort | Asad Ahmad |
| collection | DOAJ |
| description | Abstract The widespread use of mobile devices for banking has been revolutionary, with the rise in mobile wallet adoption turning it into a competitive space for industries like high-tech firms, banks, and other entities aiming to attract users to their platforms. In India, mobile wallets have rapidly gained popularity, emerging as a preferred payment method among internet users. This trend has driven a substantial rise in mobile wallet transactions over the past 4–5 years. While many studies have explored how users perceive mobile devices, few have focused on mobile wallet user satisfaction, especially in developing countries. To bridge this gap, this study investigates key factors influencing mobile wallet user satisfaction. It introduces a 17-item scale encompassing three factors tailored to the Indian context. |
| format | Article |
| id | doaj-art-3384f02e099b4659b4e4b1e59a2a6998 |
| institution | Kabale University |
| issn | 2314-7210 |
| language | English |
| publishDate | 2025-01-01 |
| publisher | SpringerOpen |
| record_format | Article |
| series | Future Business Journal |
| spelling | doaj-art-3384f02e099b4659b4e4b1e59a2a69982025-02-02T12:25:58ZengSpringerOpenFuture Business Journal2314-72102025-01-0111111110.1186/s43093-025-00434-9How satisfied am I with mobile wallets? Exploring the nexus between MSQual, hedonism, and satisfactionAsad Ahmad0Dag Øivind Madsen1Swati Garg2Department of Management, Jamia HamdardUSN School of Business, University of South-Eastern NorwayDepartment of Management, Jamia HamdardAbstract The widespread use of mobile devices for banking has been revolutionary, with the rise in mobile wallet adoption turning it into a competitive space for industries like high-tech firms, banks, and other entities aiming to attract users to their platforms. In India, mobile wallets have rapidly gained popularity, emerging as a preferred payment method among internet users. This trend has driven a substantial rise in mobile wallet transactions over the past 4–5 years. While many studies have explored how users perceive mobile devices, few have focused on mobile wallet user satisfaction, especially in developing countries. To bridge this gap, this study investigates key factors influencing mobile wallet user satisfaction. It introduces a 17-item scale encompassing three factors tailored to the Indian context.https://doi.org/10.1186/s43093-025-00434-9Mobile walletHedonismMSQualSatisfaction |
| spellingShingle | Asad Ahmad Dag Øivind Madsen Swati Garg How satisfied am I with mobile wallets? Exploring the nexus between MSQual, hedonism, and satisfaction Future Business Journal Mobile wallet Hedonism MSQual Satisfaction |
| title | How satisfied am I with mobile wallets? Exploring the nexus between MSQual, hedonism, and satisfaction |
| title_full | How satisfied am I with mobile wallets? Exploring the nexus between MSQual, hedonism, and satisfaction |
| title_fullStr | How satisfied am I with mobile wallets? Exploring the nexus between MSQual, hedonism, and satisfaction |
| title_full_unstemmed | How satisfied am I with mobile wallets? Exploring the nexus between MSQual, hedonism, and satisfaction |
| title_short | How satisfied am I with mobile wallets? Exploring the nexus between MSQual, hedonism, and satisfaction |
| title_sort | how satisfied am i with mobile wallets exploring the nexus between msqual hedonism and satisfaction |
| topic | Mobile wallet Hedonism MSQual Satisfaction |
| url | https://doi.org/10.1186/s43093-025-00434-9 |
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