E-commerce Service Chatbot Application Design using KNN and Random Forest Methods
Our lives are profoundly shaped by technology, with the expansion of e-commerce being a notable outcome that demands attention. Given the prevalence of smartphones equipped with rapid messaging and networking applications, individuals often utilize these platforms to communicate with sellers, offer...
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| Format: | Article |
| Language: | English |
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Universitas Islam Negeri Sunan Kalijaga Yogyakarta
2025-01-01
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| Series: | JISKA (Jurnal Informatika Sunan Kalijaga) |
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| Online Access: | https://ejournal.uin-suka.ac.id/saintek/JISKA/article/view/4405 |
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| _version_ | 1832574151801438208 |
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| author | Fardan Zamakhsyari |
| author_facet | Fardan Zamakhsyari |
| author_sort | Fardan Zamakhsyari |
| collection | DOAJ |
| description |
Our lives are profoundly shaped by technology, with the expansion of e-commerce being a notable outcome that demands attention. Given the prevalence of smartphones equipped with rapid messaging and networking applications, individuals often utilize these platforms to communicate with sellers, offering a convenient means for sellers to efficiently engage with a diverse customer base. Recognizing this trend, there arises a necessity for the digital transformation of services to enhance operational efficiency. In response to this need, the researcher has developed a chatbot application aimed at improving customer service, employing machine learning techniques with the KNN and Random Forest algorithms. To assess the application's viability, the chatbot's results undergo an accuracy test, revealing a satisfactory accuracy value of 71.4%, thereby affirming its feasibility.
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| format | Article |
| id | doaj-art-2fc4405b5c874525abe9808cc88ca561 |
| institution | Kabale University |
| issn | 2527-5836 2528-0074 |
| language | English |
| publishDate | 2025-01-01 |
| publisher | Universitas Islam Negeri Sunan Kalijaga Yogyakarta |
| record_format | Article |
| series | JISKA (Jurnal Informatika Sunan Kalijaga) |
| spelling | doaj-art-2fc4405b5c874525abe9808cc88ca5612025-02-02T00:37:13ZengUniversitas Islam Negeri Sunan Kalijaga YogyakartaJISKA (Jurnal Informatika Sunan Kalijaga)2527-58362528-00742025-01-01101E-commerce Service Chatbot Application Design using KNN and Random Forest MethodsFardan Zamakhsyari0Universitas Islam Negeri Sunan Kalijaga Our lives are profoundly shaped by technology, with the expansion of e-commerce being a notable outcome that demands attention. Given the prevalence of smartphones equipped with rapid messaging and networking applications, individuals often utilize these platforms to communicate with sellers, offering a convenient means for sellers to efficiently engage with a diverse customer base. Recognizing this trend, there arises a necessity for the digital transformation of services to enhance operational efficiency. In response to this need, the researcher has developed a chatbot application aimed at improving customer service, employing machine learning techniques with the KNN and Random Forest algorithms. To assess the application's viability, the chatbot's results undergo an accuracy test, revealing a satisfactory accuracy value of 71.4%, thereby affirming its feasibility. https://ejournal.uin-suka.ac.id/saintek/JISKA/article/view/4405Chatbot, E-Commerce, NLP, KNN, Random Forest |
| spellingShingle | Fardan Zamakhsyari E-commerce Service Chatbot Application Design using KNN and Random Forest Methods JISKA (Jurnal Informatika Sunan Kalijaga) Chatbot, E-Commerce, NLP, KNN, Random Forest |
| title | E-commerce Service Chatbot Application Design using KNN and Random Forest Methods |
| title_full | E-commerce Service Chatbot Application Design using KNN and Random Forest Methods |
| title_fullStr | E-commerce Service Chatbot Application Design using KNN and Random Forest Methods |
| title_full_unstemmed | E-commerce Service Chatbot Application Design using KNN and Random Forest Methods |
| title_short | E-commerce Service Chatbot Application Design using KNN and Random Forest Methods |
| title_sort | e commerce service chatbot application design using knn and random forest methods |
| topic | Chatbot, E-Commerce, NLP, KNN, Random Forest |
| url | https://ejournal.uin-suka.ac.id/saintek/JISKA/article/view/4405 |
| work_keys_str_mv | AT fardanzamakhsyari ecommerceservicechatbotapplicationdesignusingknnandrandomforestmethods |