An Evaluation Method of Comprehensive Product Quality for Customer Satisfaction Based on Intuitionistic Fuzzy Number
How to maximize customer satisfaction is an important research topic in the service quality evaluation. This paper proposes an evaluation method of comprehensive product quality for customer satisfaction based on the intuitionistic fuzzy number. In this method, we design a questionnaire and investig...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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Wiley
2018-01-01
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| Series: | Discrete Dynamics in Nature and Society |
| Online Access: | http://dx.doi.org/10.1155/2018/5385627 |
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| _version_ | 1832563693286588416 |
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| author | Wei Xu Yinyun Yu Qingshan Zhang |
| author_facet | Wei Xu Yinyun Yu Qingshan Zhang |
| author_sort | Wei Xu |
| collection | DOAJ |
| description | How to maximize customer satisfaction is an important research topic in the service quality evaluation. This paper proposes an evaluation method of comprehensive product quality for customer satisfaction based on the intuitionistic fuzzy number. In this method, we design a questionnaire and investigate the customer’s language evaluation information of product quality evaluation, including product expectations and product perception at first. And then, the product quality evaluation model is obtained by Delphi method; that is, the first-level evaluation indexes and the second-level evaluation indexes are obtained and the weight vector of each evaluation index is determined. Next, language evaluation information translates into corresponding fuzzy numbers using intuitionistic fuzzy numbers. Therefore, the results of the product quality evaluation of the production system are obtained using the weighted mean method. Finally, an example is used to illustrate the feasibility and effectiveness of the proposed method. |
| format | Article |
| id | doaj-art-2f93c3fc858f4c7498cb581d2d147d4c |
| institution | Kabale University |
| issn | 1026-0226 1607-887X |
| language | English |
| publishDate | 2018-01-01 |
| publisher | Wiley |
| record_format | Article |
| series | Discrete Dynamics in Nature and Society |
| spelling | doaj-art-2f93c3fc858f4c7498cb581d2d147d4c2025-02-03T01:12:39ZengWileyDiscrete Dynamics in Nature and Society1026-02261607-887X2018-01-01201810.1155/2018/53856275385627An Evaluation Method of Comprehensive Product Quality for Customer Satisfaction Based on Intuitionistic Fuzzy NumberWei Xu0Yinyun Yu1Qingshan Zhang2School of Management, Shenyang University of Technology, No. 111, Shenliao West Road, Economic & Technological Development Zone, Shenyang 110870, ChinaSchool of Management, Shenyang University of Technology, No. 111, Shenliao West Road, Economic & Technological Development Zone, Shenyang 110870, ChinaSchool of Management, Shenyang University of Technology, No. 111, Shenliao West Road, Economic & Technological Development Zone, Shenyang 110870, ChinaHow to maximize customer satisfaction is an important research topic in the service quality evaluation. This paper proposes an evaluation method of comprehensive product quality for customer satisfaction based on the intuitionistic fuzzy number. In this method, we design a questionnaire and investigate the customer’s language evaluation information of product quality evaluation, including product expectations and product perception at first. And then, the product quality evaluation model is obtained by Delphi method; that is, the first-level evaluation indexes and the second-level evaluation indexes are obtained and the weight vector of each evaluation index is determined. Next, language evaluation information translates into corresponding fuzzy numbers using intuitionistic fuzzy numbers. Therefore, the results of the product quality evaluation of the production system are obtained using the weighted mean method. Finally, an example is used to illustrate the feasibility and effectiveness of the proposed method.http://dx.doi.org/10.1155/2018/5385627 |
| spellingShingle | Wei Xu Yinyun Yu Qingshan Zhang An Evaluation Method of Comprehensive Product Quality for Customer Satisfaction Based on Intuitionistic Fuzzy Number Discrete Dynamics in Nature and Society |
| title | An Evaluation Method of Comprehensive Product Quality for Customer Satisfaction Based on Intuitionistic Fuzzy Number |
| title_full | An Evaluation Method of Comprehensive Product Quality for Customer Satisfaction Based on Intuitionistic Fuzzy Number |
| title_fullStr | An Evaluation Method of Comprehensive Product Quality for Customer Satisfaction Based on Intuitionistic Fuzzy Number |
| title_full_unstemmed | An Evaluation Method of Comprehensive Product Quality for Customer Satisfaction Based on Intuitionistic Fuzzy Number |
| title_short | An Evaluation Method of Comprehensive Product Quality for Customer Satisfaction Based on Intuitionistic Fuzzy Number |
| title_sort | evaluation method of comprehensive product quality for customer satisfaction based on intuitionistic fuzzy number |
| url | http://dx.doi.org/10.1155/2018/5385627 |
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