Effective communication
In the quest to establish communication as a critical management function both literature and research have stressed the importance of effective communication as a prerequisites to the success of various programmes including service quality. Effective internal communication, leadership and employee...
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| Main Author: | |
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| Format: | Article |
| Language: | English |
| Published: |
University of Johannesburg
2022-10-01
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| Series: | Communicare |
| Subjects: | |
| Online Access: | https://journals.uj.ac.za/index.php/jcsa/article/view/1849 |
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| Summary: | In the quest to establish communication as a critical management function both
literature and research have stressed the importance of effective communication as a
prerequisites to the success of various programmes including service quality. Effective
internal communication, leadership and employee issues seem to be three generic
aspects of critical importance in the potential success of any organisation. This
article will attempt to give academic insight into the link between service quality
initiatives and these three aspects and will attempt to underline the importance thereof
with current research results.
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| ISSN: | 0259-0069 2957-7950 |