Analysis of user experience during interaction with automotive repair workshop websites
The study presented here focuses on analyzing and comparing the user experience of two automotive repair workshop website search engines. The research tools used were usability tests, user interviews and eye tracking. These were aimed at assessing the functionality, intuitiveness and overall user e...
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| Format: | Article |
| Language: | English |
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Lublin University of Technology
2024-03-01
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| Series: | Journal of Computer Sciences Institute |
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| Online Access: | https://ph.pollub.pl/index.php/jcsi/article/view/5416 |
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| _version_ | 1832569982460887040 |
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| author | Radosław Danielkiewicz Mariusz Dzieńkowski |
| author_facet | Radosław Danielkiewicz Mariusz Dzieńkowski |
| author_sort | Radosław Danielkiewicz |
| collection | DOAJ |
| description |
The study presented here focuses on analyzing and comparing the user experience of two automotive repair workshop website search engines. The research tools used were usability tests, user interviews and eye tracking. These were aimed at assessing the functionality, intuitiveness and overall user experience when using the analyzed sites. The results show that users encountered a variety of problems with navigation and search functions, and made suggestions for improving and expanding the website functions. Nevertheless, despite some differences in the evaluations of specific aspects of both services, there was little difference in the effectiveness of the set scenarios.
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| format | Article |
| id | doaj-art-1fbecce9db474103a9b3d725b2e567a7 |
| institution | Kabale University |
| issn | 2544-0764 |
| language | English |
| publishDate | 2024-03-01 |
| publisher | Lublin University of Technology |
| record_format | Article |
| series | Journal of Computer Sciences Institute |
| spelling | doaj-art-1fbecce9db474103a9b3d725b2e567a72025-02-02T18:01:31ZengLublin University of TechnologyJournal of Computer Sciences Institute2544-07642024-03-013010.35784/jcsi.5416Analysis of user experience during interaction with automotive repair workshop websitesRadosław Danielkiewicz0Mariusz Dzieńkowski1https://orcid.org/0000-0002-1932-297XLublin University of TechnologyLublin University of Technology The study presented here focuses on analyzing and comparing the user experience of two automotive repair workshop website search engines. The research tools used were usability tests, user interviews and eye tracking. These were aimed at assessing the functionality, intuitiveness and overall user experience when using the analyzed sites. The results show that users encountered a variety of problems with navigation and search functions, and made suggestions for improving and expanding the website functions. Nevertheless, despite some differences in the evaluations of specific aspects of both services, there was little difference in the effectiveness of the set scenarios. https://ph.pollub.pl/index.php/jcsi/article/view/5416user experienceusability testinguser intervieweye tracking |
| spellingShingle | Radosław Danielkiewicz Mariusz Dzieńkowski Analysis of user experience during interaction with automotive repair workshop websites Journal of Computer Sciences Institute user experience usability testing user interview eye tracking |
| title | Analysis of user experience during interaction with automotive repair workshop websites |
| title_full | Analysis of user experience during interaction with automotive repair workshop websites |
| title_fullStr | Analysis of user experience during interaction with automotive repair workshop websites |
| title_full_unstemmed | Analysis of user experience during interaction with automotive repair workshop websites |
| title_short | Analysis of user experience during interaction with automotive repair workshop websites |
| title_sort | analysis of user experience during interaction with automotive repair workshop websites |
| topic | user experience usability testing user interview eye tracking |
| url | https://ph.pollub.pl/index.php/jcsi/article/view/5416 |
| work_keys_str_mv | AT radosławdanielkiewicz analysisofuserexperienceduringinteractionwithautomotiverepairworkshopwebsites AT mariuszdzienkowski analysisofuserexperienceduringinteractionwithautomotiverepairworkshopwebsites |