Exploring the effects of cognitive destination image attributes on tourist satisfaction and destination loyalty: a case study of Málaga, Spain
This article has attempted to provide empirical evidence of the relationships between two groups of perceived destination image attributes, tourist satisfaction and tourist loyalty. In order to explore these relationships, two groups of destination image attributes perceived in situ have been st...
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| Format: | Article |
| Language: | English |
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University of Algarve, ESGHT/CINTURS
2016-01-01
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| Series: | Tourism & Management Studies |
| Subjects: | |
| Online Access: | https://tmstudies.net/index.php/ectms/article/view/796/pdf_6 |
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| author | Vanesa F. Guzman-Parra José Roberto Vila-Oblitas Francisco Javier Maqueda-Lafuente |
| author_facet | Vanesa F. Guzman-Parra José Roberto Vila-Oblitas Francisco Javier Maqueda-Lafuente |
| author_sort | Vanesa F. Guzman-Parra |
| collection | DOAJ |
| description | This article has attempted to provide empirical evidence of the
relationships between two groups of perceived destination image
attributes, tourist satisfaction and tourist loyalty. In order to explore
these relationships, two groups of destination image attributes
perceived in situ have been studied: “hard ware” and “human ware”
attributes of a south Spain destination. A theoretical model is tested
on a sample of tourists using structural equations modeling. A positive
relationship is detected between the variables. From a practical point
of view, recommendations were made on the importance of
destination image attributes such us “hard ware attributes” and
“human ware attributes” that generate favorable word-of-mouth
recommendations and revisit intentions. |
| format | Article |
| id | doaj-art-1e1caf9e93d340bfa1ac621b45de2ecc |
| institution | Kabale University |
| issn | 2182-8466 |
| language | English |
| publishDate | 2016-01-01 |
| publisher | University of Algarve, ESGHT/CINTURS |
| record_format | Article |
| series | Tourism & Management Studies |
| spelling | doaj-art-1e1caf9e93d340bfa1ac621b45de2ecc2025-02-02T21:04:45ZengUniversity of Algarve, ESGHT/CINTURSTourism & Management Studies2182-84662016-01-01121677310.18089/tms.2016.12107Exploring the effects of cognitive destination image attributes on tourist satisfaction and destination loyalty: a case study of Málaga, SpainVanesa F. Guzman-Parra0José Roberto Vila-Oblitas1Francisco Javier Maqueda-Lafuente2University of Málaga, Faculty of Economics and Business Science, Campus El Ejido, s/n - 29071 Málaga, SpainUniversity of Málaga, Faculty of Economics and Business Science, Campus El Ejido, s/n - 29071 Málaga, SpainUniversity of Málaga, Faculty of Economics and Business Science, Campus El Ejido, s/n - 29071 Málaga, SpainThis article has attempted to provide empirical evidence of the relationships between two groups of perceived destination image attributes, tourist satisfaction and tourist loyalty. In order to explore these relationships, two groups of destination image attributes perceived in situ have been studied: “hard ware” and “human ware” attributes of a south Spain destination. A theoretical model is tested on a sample of tourists using structural equations modeling. A positive relationship is detected between the variables. From a practical point of view, recommendations were made on the importance of destination image attributes such us “hard ware attributes” and “human ware attributes” that generate favorable word-of-mouth recommendations and revisit intentions.https://tmstudies.net/index.php/ectms/article/view/796/pdf_6perceived destination imagecustomer satisfactiondestination loyaltycorporate imagetourism |
| spellingShingle | Vanesa F. Guzman-Parra José Roberto Vila-Oblitas Francisco Javier Maqueda-Lafuente Exploring the effects of cognitive destination image attributes on tourist satisfaction and destination loyalty: a case study of Málaga, Spain Tourism & Management Studies perceived destination image customer satisfaction destination loyalty corporate image tourism |
| title | Exploring the effects of cognitive destination image attributes on tourist satisfaction and destination loyalty: a case study of Málaga, Spain |
| title_full | Exploring the effects of cognitive destination image attributes on tourist satisfaction and destination loyalty: a case study of Málaga, Spain |
| title_fullStr | Exploring the effects of cognitive destination image attributes on tourist satisfaction and destination loyalty: a case study of Málaga, Spain |
| title_full_unstemmed | Exploring the effects of cognitive destination image attributes on tourist satisfaction and destination loyalty: a case study of Málaga, Spain |
| title_short | Exploring the effects of cognitive destination image attributes on tourist satisfaction and destination loyalty: a case study of Málaga, Spain |
| title_sort | exploring the effects of cognitive destination image attributes on tourist satisfaction and destination loyalty a case study of malaga spain |
| topic | perceived destination image customer satisfaction destination loyalty corporate image tourism |
| url | https://tmstudies.net/index.php/ectms/article/view/796/pdf_6 |
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