Minority ethnicity patient satisfaction and experience: results of the National Cancer Patient Experience Survey in England
Objectives This study sought to explore the differential patient satisfaction reported by patients with cancer who are from ethnic minority backgrounds, examining patient-reported experience of interacting with medical and nursing staff.Setting As a secondary analysis, we collated data collected ove...
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| Format: | Article |
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BMJ Publishing Group
2016-06-01
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| Series: | BMJ Open |
| Online Access: | https://bmjopen.bmj.com/content/6/6/e011938.full |
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| author | Henrik Moller Richard J Pinder Jamie Ferguson |
| author_facet | Henrik Moller Richard J Pinder Jamie Ferguson |
| author_sort | Henrik Moller |
| collection | DOAJ |
| description | Objectives This study sought to explore the differential patient satisfaction reported by patients with cancer who are from ethnic minority backgrounds, examining patient-reported experience of interacting with medical and nursing staff.Setting As a secondary analysis, we collated data collected over two consecutive annual rounds of the National Cancer Patient Experience Survey (NCPES) from September 2012 to November 2013.Participants There were 138 878 responses from 155 hospital trusts across the National Health Service in England, representing a response rate of 63.9% based on the total identified cohort of patients receiving cancer care over those 2 years.Outcomes We used the results of the annual survey, which sought to assess overall patient satisfaction along with patient experience of interacting with clinical nurse specialists, hospital doctors and ward nurses.Results Ethnic minority patients reported lower satisfaction and less positive experiences of care overall. While some of this difference appeared related to demographic and socioeconomic variation, ethnic minority patients remained less positive than those in the White British group, after statistical adjustment. Ethnic minority patients also reported lower confidence in, and less understanding of, healthcare professionals, including clinical nurse specialists, doctors and ward nurses.Conclusions Given the diversity of the British population, as well as the clustering of ethnic minority patients in certain urban areas, a better understanding of the expectations and additional needs of ethnic minority patients is required to improve their experience of and satisfaction with cancer care. |
| format | Article |
| id | doaj-art-18347c51257f42818bcd5fe5affe3359 |
| institution | Kabale University |
| issn | 2044-6055 |
| language | English |
| publishDate | 2016-06-01 |
| publisher | BMJ Publishing Group |
| record_format | Article |
| series | BMJ Open |
| spelling | doaj-art-18347c51257f42818bcd5fe5affe33592025-02-05T23:35:10ZengBMJ Publishing GroupBMJ Open2044-60552016-06-016610.1136/bmjopen-2016-011938Minority ethnicity patient satisfaction and experience: results of the National Cancer Patient Experience Survey in EnglandHenrik Moller0Richard J Pinder1Jamie Ferguson2Danish Center for Health Services Research, Department of Clinical Medicine, Aalborg University, Aalborg, Denmarkclinical senior lecturer2Faculty of Life Sciences and Medicine, Division of Health and Social Care Research, King`s College London, Guy`s Hospital, London, UKObjectives This study sought to explore the differential patient satisfaction reported by patients with cancer who are from ethnic minority backgrounds, examining patient-reported experience of interacting with medical and nursing staff.Setting As a secondary analysis, we collated data collected over two consecutive annual rounds of the National Cancer Patient Experience Survey (NCPES) from September 2012 to November 2013.Participants There were 138 878 responses from 155 hospital trusts across the National Health Service in England, representing a response rate of 63.9% based on the total identified cohort of patients receiving cancer care over those 2 years.Outcomes We used the results of the annual survey, which sought to assess overall patient satisfaction along with patient experience of interacting with clinical nurse specialists, hospital doctors and ward nurses.Results Ethnic minority patients reported lower satisfaction and less positive experiences of care overall. While some of this difference appeared related to demographic and socioeconomic variation, ethnic minority patients remained less positive than those in the White British group, after statistical adjustment. Ethnic minority patients also reported lower confidence in, and less understanding of, healthcare professionals, including clinical nurse specialists, doctors and ward nurses.Conclusions Given the diversity of the British population, as well as the clustering of ethnic minority patients in certain urban areas, a better understanding of the expectations and additional needs of ethnic minority patients is required to improve their experience of and satisfaction with cancer care.https://bmjopen.bmj.com/content/6/6/e011938.full |
| spellingShingle | Henrik Moller Richard J Pinder Jamie Ferguson Minority ethnicity patient satisfaction and experience: results of the National Cancer Patient Experience Survey in England BMJ Open |
| title | Minority ethnicity patient satisfaction and experience: results of the National Cancer Patient Experience Survey in England |
| title_full | Minority ethnicity patient satisfaction and experience: results of the National Cancer Patient Experience Survey in England |
| title_fullStr | Minority ethnicity patient satisfaction and experience: results of the National Cancer Patient Experience Survey in England |
| title_full_unstemmed | Minority ethnicity patient satisfaction and experience: results of the National Cancer Patient Experience Survey in England |
| title_short | Minority ethnicity patient satisfaction and experience: results of the National Cancer Patient Experience Survey in England |
| title_sort | minority ethnicity patient satisfaction and experience results of the national cancer patient experience survey in england |
| url | https://bmjopen.bmj.com/content/6/6/e011938.full |
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