Dimensi SERVQUAL Pada Kualitas Layanan Satpol PP Kota Dumai Dalam Penertiban ODGJ

Dimensi SERVQUAL Pada Kualitas Layanan Satpol PP Kota Dumai Dalam Penertiban ODGJ

Dumai City is one of Indonesia’s strategic regions, characterized by complex social dynamics, including the management of people with mental disorders (ODGJ). This study aims to analyze the service quality of the Dumai City Civil Service Police Unit (Satpol PP), motivated by the increasing number of...

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Bibliographic Details
Main Authors: Widya Cancer Rusnita, Adlin Persada
Format: Article
Language:Indonesian
Published: Laboratorium Administrasi Publik FISIP Universitas Andalas 2024-12-01
Series:JAKP (Jurnal Administrasi dan Kebijakan Publik)
Subjects:
odgj
satpol pp dumai city
service quality
Online Access:https://jakp.fisip.unand.ac.id/index.php/jakp/article/view/647
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