EFFICIENCY OF SERVICE ACTIVITIES FOR SERVICING PRODUCTS OF MACHINE-BUILDING ENTERPRISES
The importance of improving the efficiency of the system of service activities for the maintenance of machine-building products has been outlined. Individual types of service and their features have been analysed. The indicators that determine the effectiveness of service activities by type, the cri...
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| Format: | Article |
| Language: | English |
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Publishing House of the State University of Management
2020-07-01
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| Series: | Вестник университета |
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| Online Access: | https://vestnik.guu.ru/jour/article/view/2225 |
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| author | N. V. Arsenieva L. M. Putyatina N. V. Tarasova |
| author_facet | N. V. Arsenieva L. M. Putyatina N. V. Tarasova |
| author_sort | N. V. Arsenieva |
| collection | DOAJ |
| description | The importance of improving the efficiency of the system of service activities for the maintenance of machine-building products has been outlined. Individual types of service and their features have been analysed. The indicators that determine the effectiveness of service activities by type, the criteria for their evaluation and the most favorable trends in the process of working out the production of certain types of goods have been considered. It has been noted that the service of machine-building products is quite an expensive item of the production activities of enterprises. To justify the costs of warranty service, it is necessary to have certain statistics of product failures and its individual elements for their additional production in order to ensure timely provision to the consumer. The analysis showed that the costs of all types of goods servicing are an important indicator of its organization by enterprises. Statistics for keeping records of all types of product maintenance allows you to improve its production, plan the production of spare parts and reduce the cost, which is an important element of competitiveness. |
| format | Article |
| id | doaj-art-12c0162b5c3b4f138a38d4d3acd6fea2 |
| institution | Kabale University |
| issn | 1816-4277 2686-8415 |
| language | English |
| publishDate | 2020-07-01 |
| publisher | Publishing House of the State University of Management |
| record_format | Article |
| series | Вестник университета |
| spelling | doaj-art-12c0162b5c3b4f138a38d4d3acd6fea22025-02-04T08:28:04ZengPublishing House of the State University of ManagementВестник университета1816-42772686-84152020-07-0105838810.26425/1816-4277-2020-5-83-881720EFFICIENCY OF SERVICE ACTIVITIES FOR SERVICING PRODUCTS OF MACHINE-BUILDING ENTERPRISESN. V. Arsenieva0L. M. Putyatina1N. V. Tarasova2Moscow Aviation Institute (National Research University)Moscow Aviation Institute (National Research University)Moscow Aviation Institute (National Research University)The importance of improving the efficiency of the system of service activities for the maintenance of machine-building products has been outlined. Individual types of service and their features have been analysed. The indicators that determine the effectiveness of service activities by type, the criteria for their evaluation and the most favorable trends in the process of working out the production of certain types of goods have been considered. It has been noted that the service of machine-building products is quite an expensive item of the production activities of enterprises. To justify the costs of warranty service, it is necessary to have certain statistics of product failures and its individual elements for their additional production in order to ensure timely provision to the consumer. The analysis showed that the costs of all types of goods servicing are an important indicator of its organization by enterprises. Statistics for keeping records of all types of product maintenance allows you to improve its production, plan the production of spare parts and reduce the cost, which is an important element of competitiveness.https://vestnik.guu.ru/jour/article/view/2225service activitiesproduct maintenancepre-sale servicewarranty servicepostwarranty serviceperformance criteriaprice policyengineering enterprise |
| spellingShingle | N. V. Arsenieva L. M. Putyatina N. V. Tarasova EFFICIENCY OF SERVICE ACTIVITIES FOR SERVICING PRODUCTS OF MACHINE-BUILDING ENTERPRISES Вестник университета service activities product maintenance pre-sale service warranty service postwarranty service performance criteria price policy engineering enterprise |
| title | EFFICIENCY OF SERVICE ACTIVITIES FOR SERVICING PRODUCTS OF MACHINE-BUILDING ENTERPRISES |
| title_full | EFFICIENCY OF SERVICE ACTIVITIES FOR SERVICING PRODUCTS OF MACHINE-BUILDING ENTERPRISES |
| title_fullStr | EFFICIENCY OF SERVICE ACTIVITIES FOR SERVICING PRODUCTS OF MACHINE-BUILDING ENTERPRISES |
| title_full_unstemmed | EFFICIENCY OF SERVICE ACTIVITIES FOR SERVICING PRODUCTS OF MACHINE-BUILDING ENTERPRISES |
| title_short | EFFICIENCY OF SERVICE ACTIVITIES FOR SERVICING PRODUCTS OF MACHINE-BUILDING ENTERPRISES |
| title_sort | efficiency of service activities for servicing products of machine building enterprises |
| topic | service activities product maintenance pre-sale service warranty service postwarranty service performance criteria price policy engineering enterprise |
| url | https://vestnik.guu.ru/jour/article/view/2225 |
| work_keys_str_mv | AT nvarsenieva efficiencyofserviceactivitiesforservicingproductsofmachinebuildingenterprises AT lmputyatina efficiencyofserviceactivitiesforservicingproductsofmachinebuildingenterprises AT nvtarasova efficiencyofserviceactivitiesforservicingproductsofmachinebuildingenterprises |