Ageing in the right place—usability of a web-based housing counselling service

Introduction Residential reasoning is a complex process that includes decisions on whether to age in place or to relocate. Ageing in the Right Place (ARP), a web-based housing counselling service was created to support older adults in this process. The study’s aim was to evaluate the usability of th...

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Main Authors: Frida Nordeström, Marianne Granbom, Susanne Iwarsson, Magnus Zingmark
Format: Article
Language:English
Published: Taylor & Francis Group 2024-12-01
Series:Scandinavian Journal of Occupational Therapy
Subjects:
Online Access:https://www.tandfonline.com/doi/10.1080/11038128.2023.2294777
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author Frida Nordeström
Marianne Granbom
Susanne Iwarsson
Magnus Zingmark
author_facet Frida Nordeström
Marianne Granbom
Susanne Iwarsson
Magnus Zingmark
author_sort Frida Nordeström
collection DOAJ
description Introduction Residential reasoning is a complex process that includes decisions on whether to age in place or to relocate. Ageing in the Right Place (ARP), a web-based housing counselling service was created to support older adults in this process. The study’s aim was to evaluate the usability of the ARP as regards content, design, specific functions, and self-administration as a mode of delivery and to lay the ground for further optimisation.Material and method Nine women and five men (aged 66–82) completed a series of tasks using the ARP. Qualitative and quantitative usability data were collected through online interviews. Data were analysed using qualitative content analysis and descriptive statistics.Results Experiences of the specific functions, content, and design of the ARP were described as mainly positive. Additions to the content and optimisation to assist in the general navigation of the website were suggested. The participants disagreed regarding the preferred mode of delivery, which indicates a need for selectable options. A system usability scale median score of 84 indicated acceptable usability.Conclusion The ARP seems to have acceptable usability, which paves the way for further evaluation.Significance By enabling residential reasoning, older adults are supported to make proactive choices based on informed decisions.
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spelling doaj-art-11c98b432782456a9377ce535ede73812025-01-24T17:53:19ZengTaylor & Francis GroupScandinavian Journal of Occupational Therapy1103-81281651-20142024-12-0131110.1080/11038128.2023.2294777Ageing in the right place—usability of a web-based housing counselling serviceFrida Nordeström0Marianne Granbom1Susanne Iwarsson2Magnus Zingmark3Department of Health Sciences, Lund University, Lund, SwedenDepartment of Health Sciences, Lund University, Lund, SwedenDepartment of Health Sciences, Lund University, Lund, SwedenDepartment of Health Sciences, Lund University, Lund, SwedenIntroduction Residential reasoning is a complex process that includes decisions on whether to age in place or to relocate. Ageing in the Right Place (ARP), a web-based housing counselling service was created to support older adults in this process. The study’s aim was to evaluate the usability of the ARP as regards content, design, specific functions, and self-administration as a mode of delivery and to lay the ground for further optimisation.Material and method Nine women and five men (aged 66–82) completed a series of tasks using the ARP. Qualitative and quantitative usability data were collected through online interviews. Data were analysed using qualitative content analysis and descriptive statistics.Results Experiences of the specific functions, content, and design of the ARP were described as mainly positive. Additions to the content and optimisation to assist in the general navigation of the website were suggested. The participants disagreed regarding the preferred mode of delivery, which indicates a need for selectable options. A system usability scale median score of 84 indicated acceptable usability.Conclusion The ARP seems to have acceptable usability, which paves the way for further evaluation.Significance By enabling residential reasoning, older adults are supported to make proactive choices based on informed decisions.https://www.tandfonline.com/doi/10.1080/11038128.2023.2294777Agedhealthy ageinghome environmentoccupational therapyresidential reasoninguser-centred design
spellingShingle Frida Nordeström
Marianne Granbom
Susanne Iwarsson
Magnus Zingmark
Ageing in the right place—usability of a web-based housing counselling service
Scandinavian Journal of Occupational Therapy
Aged
healthy ageing
home environment
occupational therapy
residential reasoning
user-centred design
title Ageing in the right place—usability of a web-based housing counselling service
title_full Ageing in the right place—usability of a web-based housing counselling service
title_fullStr Ageing in the right place—usability of a web-based housing counselling service
title_full_unstemmed Ageing in the right place—usability of a web-based housing counselling service
title_short Ageing in the right place—usability of a web-based housing counselling service
title_sort ageing in the right place usability of a web based housing counselling service
topic Aged
healthy ageing
home environment
occupational therapy
residential reasoning
user-centred design
url https://www.tandfonline.com/doi/10.1080/11038128.2023.2294777
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AT magnuszingmark ageingintherightplaceusabilityofawebbasedhousingcounsellingservice