Identifying Usability and Productivity Dimensions for Measuring the Success of Mobile Business Services
This paper reviews existing measures used for evaluating the usability of information systems and those used for evaluating the level of the productivity of a company. We discuss the usefulness of the existing measures in the mobile business context, where both mobility and work-context pose specifi...
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| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
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Wiley
2008-01-01
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| Series: | Advances in Human-Computer Interaction |
| Online Access: | http://dx.doi.org/10.1155/2008/680159 |
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| _version_ | 1832561748647870464 |
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| author | Maiju Vuolle Anne Aula Minna Kulju Teija Vainio Heli Wigelius |
| author_facet | Maiju Vuolle Anne Aula Minna Kulju Teija Vainio Heli Wigelius |
| author_sort | Maiju Vuolle |
| collection | DOAJ |
| description | This paper reviews existing measures used for evaluating the usability of information systems and those used for evaluating the level of the productivity of a company. We discuss the usefulness of the existing measures in the mobile business context, where both mobility and work-context pose specific demands for the mobile business services. The review showed that the existing measures rarely consider the great contextual variation caused by the mobility of the services and the demands this poses on usability; which, in turn, affects productivity. To build a measurement tool that better meets the requirements of mobile business services, we completed case studies on two mobile business services, one used in passenger transport and the other in construction sites. Based on the understanding gained from the case studies, we propose a list of dimensions and items addressing both usability and productivity aspects that work as the basis for a multidisciplinary measurement tool. |
| format | Article |
| id | doaj-art-0c2616fbbb144e888870039ee004cc0a |
| institution | Kabale University |
| issn | 1687-5893 1687-5907 |
| language | English |
| publishDate | 2008-01-01 |
| publisher | Wiley |
| record_format | Article |
| series | Advances in Human-Computer Interaction |
| spelling | doaj-art-0c2616fbbb144e888870039ee004cc0a2025-02-03T01:24:16ZengWileyAdvances in Human-Computer Interaction1687-58931687-59072008-01-01200810.1155/2008/680159680159Identifying Usability and Productivity Dimensions for Measuring the Success of Mobile Business ServicesMaiju Vuolle0Anne Aula1Minna Kulju2Teija Vainio3Heli Wigelius4Department of Business Information Management and Logistics, Tampere University of Technology, P.O. Box 541, 33101 Tampere, FinlandDepartment of Software Systems, Tampere University of Technology, P.O. Box 589, 33101 Tampere, FinlandVTT Technical Research Centre of Finland, P.O. Box 1300, 33101 Tampere, FinlandDepartment of Software Systems, Tampere University of Technology, P.O. Box 589, 33101 Tampere, FinlandDepartment of Software Systems, Tampere University of Technology, P.O. Box 589, 33101 Tampere, FinlandThis paper reviews existing measures used for evaluating the usability of information systems and those used for evaluating the level of the productivity of a company. We discuss the usefulness of the existing measures in the mobile business context, where both mobility and work-context pose specific demands for the mobile business services. The review showed that the existing measures rarely consider the great contextual variation caused by the mobility of the services and the demands this poses on usability; which, in turn, affects productivity. To build a measurement tool that better meets the requirements of mobile business services, we completed case studies on two mobile business services, one used in passenger transport and the other in construction sites. Based on the understanding gained from the case studies, we propose a list of dimensions and items addressing both usability and productivity aspects that work as the basis for a multidisciplinary measurement tool.http://dx.doi.org/10.1155/2008/680159 |
| spellingShingle | Maiju Vuolle Anne Aula Minna Kulju Teija Vainio Heli Wigelius Identifying Usability and Productivity Dimensions for Measuring the Success of Mobile Business Services Advances in Human-Computer Interaction |
| title | Identifying Usability and Productivity Dimensions for Measuring the Success of Mobile Business Services |
| title_full | Identifying Usability and Productivity Dimensions for Measuring the Success of Mobile Business Services |
| title_fullStr | Identifying Usability and Productivity Dimensions for Measuring the Success of Mobile Business Services |
| title_full_unstemmed | Identifying Usability and Productivity Dimensions for Measuring the Success of Mobile Business Services |
| title_short | Identifying Usability and Productivity Dimensions for Measuring the Success of Mobile Business Services |
| title_sort | identifying usability and productivity dimensions for measuring the success of mobile business services |
| url | http://dx.doi.org/10.1155/2008/680159 |
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