Rights of patients required in a public service ombudsman
Objective: analyzing the rights of patients required in a public service ombudsmen. Methods: an exploratory, descriptivestudy of documentary research. 109 complaint forms coming from the basic network were analyzed, related to 12 BasicHealth Units located within the Southern Health Technical Supervi...
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| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Universidade Federal do Ceará
2015-06-01
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| Series: | Rev Rene |
| Subjects: | |
| Online Access: | https://periodicos.ufc.br/rene/article/view/2772 |
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| Summary: | Objective: analyzing the rights of patients required in a public service ombudsmen. Methods: an exploratory, descriptivestudy of documentary research. 109 complaint forms coming from the basic network were analyzed, related to 12 BasicHealth Units located within the Southern Health Technical Supervision. Results: grouped into four categories of requiredrights: access to goods and services (62.4%) being, access to specialized exams (28.7%), access to consultations (16.6%),referral to a specialist (5.7%), referral for urgent/emergency cases (1.3%), monitoring through home visits (7.6%),guaranteed medications (2.5%). Quality of health services (36.9%) divided into: decent, considerate and respectful care(26.8%), guidance/clarification (9.6%), and public disclosure of government programs (0.6%) and adequate infrastructure(0.6%). Conclusion: the rights that patients required are related to access, quality, treatment and adequate infrastructure. |
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| ISSN: | 1517-3852 2175-6783 |