Predictors of Clients' Satisfaction with Delivery of Animal Health Care Services in Periurban Ghana
The study used logistic regression modelling to determine predictors of satisfaction with delivery of animal health care services for 889 clients (livestock and poultry keepers) in periurban Ghana. Of the 15 indicators tested as predictors of satisfaction in this study, 8 were included in the best f...
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| Format: | Article |
| Language: | English |
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Wiley
2011-01-01
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| Series: | Veterinary Medicine International |
| Online Access: | http://dx.doi.org/10.4061/2011/321369 |
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| _version_ | 1832549836570755072 |
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| author | Paa Kobina Turkson |
| author_facet | Paa Kobina Turkson |
| author_sort | Paa Kobina Turkson |
| collection | DOAJ |
| description | The study used logistic regression modelling to determine predictors of satisfaction with delivery of animal health care services for 889 clients (livestock and poultry keepers) in periurban Ghana. Of the 15 indicators tested as predictors of satisfaction in this study, 8 were included in the best fit model. These were accessibility, availability of services, service charge, effectiveness, efficiency, quality of services, meeting client needs, and getting help. Efficiency and effectiveness were perceived by the respondents to be synonymous, as were service quality and effectiveness, as suggested by ORs>10 when cross tabulated. Therefore, one or the other could be used in future studies but not both to avoid collinearity. The identified predictors could be targeted for improvement in quality of service delivery to livestock and poultry keepers in Ghana. |
| format | Article |
| id | doaj-art-091eb41267694433a12f3ddd006a829d |
| institution | Kabale University |
| issn | 2042-0048 |
| language | English |
| publishDate | 2011-01-01 |
| publisher | Wiley |
| record_format | Article |
| series | Veterinary Medicine International |
| spelling | doaj-art-091eb41267694433a12f3ddd006a829d2025-02-03T06:08:20ZengWileyVeterinary Medicine International2042-00482011-01-01201110.4061/2011/321369321369Predictors of Clients' Satisfaction with Delivery of Animal Health Care Services in Periurban GhanaPaa Kobina Turkson0Animal Science Department, School of Agriculture, University of Cape Coast, Cape Coast, GhanaThe study used logistic regression modelling to determine predictors of satisfaction with delivery of animal health care services for 889 clients (livestock and poultry keepers) in periurban Ghana. Of the 15 indicators tested as predictors of satisfaction in this study, 8 were included in the best fit model. These were accessibility, availability of services, service charge, effectiveness, efficiency, quality of services, meeting client needs, and getting help. Efficiency and effectiveness were perceived by the respondents to be synonymous, as were service quality and effectiveness, as suggested by ORs>10 when cross tabulated. Therefore, one or the other could be used in future studies but not both to avoid collinearity. The identified predictors could be targeted for improvement in quality of service delivery to livestock and poultry keepers in Ghana.http://dx.doi.org/10.4061/2011/321369 |
| spellingShingle | Paa Kobina Turkson Predictors of Clients' Satisfaction with Delivery of Animal Health Care Services in Periurban Ghana Veterinary Medicine International |
| title | Predictors of Clients' Satisfaction with Delivery of Animal Health
Care Services in Periurban Ghana |
| title_full | Predictors of Clients' Satisfaction with Delivery of Animal Health
Care Services in Periurban Ghana |
| title_fullStr | Predictors of Clients' Satisfaction with Delivery of Animal Health
Care Services in Periurban Ghana |
| title_full_unstemmed | Predictors of Clients' Satisfaction with Delivery of Animal Health
Care Services in Periurban Ghana |
| title_short | Predictors of Clients' Satisfaction with Delivery of Animal Health
Care Services in Periurban Ghana |
| title_sort | predictors of clients satisfaction with delivery of animal health care services in periurban ghana |
| url | http://dx.doi.org/10.4061/2011/321369 |
| work_keys_str_mv | AT paakobinaturkson predictorsofclientssatisfactionwithdeliveryofanimalhealthcareservicesinperiurbanghana |