Cultural friction during intercultural service encounters with Chinese tourists: perspectives from hotel employees in Australia
This study aims to investigate the experiences and outcomes of intercultural service encounters between hotel employees and customers, including the underlying factors attributed to these outcomes. A qualitative research approach using the critical incident technique was adopted by conducting 20 sem...
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| Format: | Article |
| Language: | English |
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Taylor & Francis Group
2024-12-01
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| Series: | Cogent Social Sciences |
| Subjects: | |
| Online Access: | https://www.tandfonline.com/doi/10.1080/23311886.2024.2318868 |
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