A Novel UX-Centered ITSM Framework for Technology Startups: Beyond Traditional Service Management

A Novel UX-Centered ITSM Framework for Technology Startups: Beyond Traditional Service Management

This research explores the integration of User Experience (UX) principles into IT Service Management (ITSM) frameworks within resource-constrained B2B SaaS technology startups. Through a comprehensive qualitative case study methodology involving semi-structured interviews with seven stakeholders, pa...

Full description

Saved in:
Bibliographic Details
Main Authors: Marcel Marcel, Tubagus Ahmad Marzuqi
Format: Article
Language:English
Published: Informatics Department, Faculty of Computer Science Bina Darma University 2025-06-01
Series:Journal of Information Systems and Informatics
Subjects:
it service management
user experience
case study
conceptual model
service design
Online Access:https://journal-isi.org/index.php/isi/article/view/1118
Tags: Add Tag
No Tags, Be the first to tag this record!

Similar Items

Similar Items