Écrits de relève de poste : une activité continue

Shift changeover periods, when one team relieves another, contribute to achieving the continuity and reliability of shift work. This article considers first-line supervisory staff shift changeovers to be an ongoing activity carried out across successive shifts. The study looks at supervisory activit...

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Bibliographic Details
Main Authors: Valérie Le Bris, Béatrice Barthe
Format: Article
Language:English
Published: Association Recherche et Pratique sur les Activités 2013-04-01
Series:Activités
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Online Access:https://journals.openedition.org/activites/532
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Summary:Shift changeover periods, when one team relieves another, contribute to achieving the continuity and reliability of shift work. This article considers first-line supervisory staff shift changeovers to be an ongoing activity carried out across successive shifts. The study looks at supervisory activity in the context of a final aircraft assembly line running on a 2x8 discontinuous schedule where changeovers alternate between shift changes where the two teams meet, allowing for oral and written exchanges, and changeovers where they do not meet and only written exchanges are used. The analysis focuses on the activities of writing and using written handovers throughout shift work (before, during, and after shift changeovers). It showed, firstly, that written handovers were prepared throughout the shift no matter what type of shift changeover would follow, but were systematic whenever the upcoming changeover was without meeting, and secondly, that written handovers about what the incoming operator had to do, and what the outgoing operator had done, acted as supports for and records of collective-activity coordination. These results allow us to see shift changeovers as a task that overarches other first-line supervisory tasks and as contributing to work coordination across shifts. Some principles are proposed for adjusting and optimising shift changeovers.
ISSN:1765-2723