The Role and Mandate of the Motor Industry Ombudsman of South Africa: Addressing Prospects and Challenges to Enhance Consumer Protection
The Motor Industry Ombudsman of South Africa (MIOSA) is an industry ombud recognised under the Consumer Protection Act 68 of 2008 (CPA). The MIOSA regulates the interaction and provides for alternative dispute resolution in the automotive and related industries in South Africa. Moreover, the MIOSA...
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| Format: | Article |
| Language: | Afrikaans |
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North-West University
2025-01-01
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| Series: | Potchefstroom Electronic Law Journal |
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| Online Access: | https://perjournal.co.za/article/view/17899 |
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| author | Thapelo Tshabalala Phemelo Magau |
| author_facet | Thapelo Tshabalala Phemelo Magau |
| author_sort | Thapelo Tshabalala |
| collection | DOAJ |
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The Motor Industry Ombudsman of South Africa (MIOSA) is an industry ombud recognised under the Consumer Protection Act 68 of 2008 (CPA). The MIOSA regulates the interaction and provides for alternative dispute resolution in the automotive and related industries in South Africa. Moreover, the MIOSA is an impartial organisation that focusses on the resolution of disputes where a deadlock has been reached between the automotive and related industries and their customers, as well as relationships among participants in the automotive and related industries to the benefit of the parties. The role of the MIOSA is to make recommendations in cases referred to it where parties cannot reach common ground and are unable to arrive at mutually acceptable agreements following a dispute. This analysis explores and proffers possible solutions to address the challenges that impede the MIOSA from discharging its role and mandate under the CPA effectively in resolving consumer disputes in the South African automotive industry.
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| format | Article |
| id | doaj-art-0128bb79dc824a509b396f787311dae1 |
| institution | Kabale University |
| issn | 1727-3781 |
| language | Afrikaans |
| publishDate | 2025-01-01 |
| publisher | North-West University |
| record_format | Article |
| series | Potchefstroom Electronic Law Journal |
| spelling | doaj-art-0128bb79dc824a509b396f787311dae12025-01-31T08:28:40ZafrNorth-West UniversityPotchefstroom Electronic Law Journal1727-37812025-01-012810.17159/1727-3781/2025/v28i0a17899The Role and Mandate of the Motor Industry Ombudsman of South Africa: Addressing Prospects and Challenges to Enhance Consumer ProtectionThapelo Tshabalala0https://orcid.org/0009-0006-7675-8741Phemelo Magau1https://orcid.org/0000-0002-1971-3401University of Pretoria University of Pretoria The Motor Industry Ombudsman of South Africa (MIOSA) is an industry ombud recognised under the Consumer Protection Act 68 of 2008 (CPA). The MIOSA regulates the interaction and provides for alternative dispute resolution in the automotive and related industries in South Africa. Moreover, the MIOSA is an impartial organisation that focusses on the resolution of disputes where a deadlock has been reached between the automotive and related industries and their customers, as well as relationships among participants in the automotive and related industries to the benefit of the parties. The role of the MIOSA is to make recommendations in cases referred to it where parties cannot reach common ground and are unable to arrive at mutually acceptable agreements following a dispute. This analysis explores and proffers possible solutions to address the challenges that impede the MIOSA from discharging its role and mandate under the CPA effectively in resolving consumer disputes in the South African automotive industry. https://perjournal.co.za/article/view/17899MIOSAautomotive industryconsumer protectionombudsdispute resolution |
| spellingShingle | Thapelo Tshabalala Phemelo Magau The Role and Mandate of the Motor Industry Ombudsman of South Africa: Addressing Prospects and Challenges to Enhance Consumer Protection Potchefstroom Electronic Law Journal MIOSA automotive industry consumer protection ombuds dispute resolution |
| title | The Role and Mandate of the Motor Industry Ombudsman of South Africa: Addressing Prospects and Challenges to Enhance Consumer Protection |
| title_full | The Role and Mandate of the Motor Industry Ombudsman of South Africa: Addressing Prospects and Challenges to Enhance Consumer Protection |
| title_fullStr | The Role and Mandate of the Motor Industry Ombudsman of South Africa: Addressing Prospects and Challenges to Enhance Consumer Protection |
| title_full_unstemmed | The Role and Mandate of the Motor Industry Ombudsman of South Africa: Addressing Prospects and Challenges to Enhance Consumer Protection |
| title_short | The Role and Mandate of the Motor Industry Ombudsman of South Africa: Addressing Prospects and Challenges to Enhance Consumer Protection |
| title_sort | role and mandate of the motor industry ombudsman of south africa addressing prospects and challenges to enhance consumer protection |
| topic | MIOSA automotive industry consumer protection ombuds dispute resolution |
| url | https://perjournal.co.za/article/view/17899 |
| work_keys_str_mv | AT thapelotshabalala theroleandmandateofthemotorindustryombudsmanofsouthafricaaddressingprospectsandchallengestoenhanceconsumerprotection AT phemelomagau theroleandmandateofthemotorindustryombudsmanofsouthafricaaddressingprospectsandchallengestoenhanceconsumerprotection AT thapelotshabalala roleandmandateofthemotorindustryombudsmanofsouthafricaaddressingprospectsandchallengestoenhanceconsumerprotection AT phemelomagau roleandmandateofthemotorindustryombudsmanofsouthafricaaddressingprospectsandchallengestoenhanceconsumerprotection |