Re-engineering change in higher education
Business Process Re-engineering (BPR) is being used in a number of UK Higher Education Institutions (HEIs) as a change management strategy. Whilst the focus of these HEIs is on re-engineering administrative services, there are also tentative attempts to redesign teaching and learning. This paper ado...
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| Format: | Article |
| Language: | English |
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University of Borås
1999-01-01
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| Series: | Information Research: An International Electronic Journal |
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| Online Access: | http://informationr.net/ir/4-3/paper56.html |
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| _version_ | 1832569023766724608 |
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| author | David Allen N. Fifield |
| author_facet | David Allen N. Fifield |
| author_sort | David Allen |
| collection | DOAJ |
| description | Business Process Re-engineering (BPR) is being used in a number of UK Higher Education Institutions (HEIs) as a change management strategy. Whilst the focus of these HEIs is on re-engineering administrative services, there are also tentative attempts to redesign teaching and learning. This paper adopts a case study approach to determine the applicability of BPR to HEIs. The research started from a broad research question: How does organisational culture in HEIs impact on the implementation of BPR programmes? The conclusions drawn from the research are that the organisational culture and structure of HEIs limit the degree of change sought from a BPR project: the focus of the case study HEIs was on incremental process improvement of administrative services. The projects in these institutions were not about radical change. BPR techniques are shown to have something to offer HEIs in terms of co-ordinating administrative activities, but the emphasis on IT and processes in project design means the human resources change necessary for significant gains in efficiency is unlikely. |
| format | Article |
| id | doaj-art-00987e31a5c64e77b72c8b07391aab57 |
| institution | Kabale University |
| issn | 1368-1613 |
| language | English |
| publishDate | 1999-01-01 |
| publisher | University of Borås |
| record_format | Article |
| series | Information Research: An International Electronic Journal |
| spelling | doaj-art-00987e31a5c64e77b72c8b07391aab572025-02-02T23:22:06ZengUniversity of BoråsInformation Research: An International Electronic Journal1368-16131999-01-014356Re-engineering change in higher educationDavid AllenN. FifieldBusiness Process Re-engineering (BPR) is being used in a number of UK Higher Education Institutions (HEIs) as a change management strategy. Whilst the focus of these HEIs is on re-engineering administrative services, there are also tentative attempts to redesign teaching and learning. This paper adopts a case study approach to determine the applicability of BPR to HEIs. The research started from a broad research question: How does organisational culture in HEIs impact on the implementation of BPR programmes? The conclusions drawn from the research are that the organisational culture and structure of HEIs limit the degree of change sought from a BPR project: the focus of the case study HEIs was on incremental process improvement of administrative services. The projects in these institutions were not about radical change. BPR techniques are shown to have something to offer HEIs in terms of co-ordinating administrative activities, but the emphasis on IT and processes in project design means the human resources change necessary for significant gains in efficiency is unlikely.http://informationr.net/ir/4-3/paper56.htmlBusiness Process Re-engineeringBPRUKHigher Education InstitutionsHEIchange managementadministrative servicesteachinglearningorganisational culturehuman resourcesefficiency |
| spellingShingle | David Allen N. Fifield Re-engineering change in higher education Information Research: An International Electronic Journal Business Process Re-engineering BPR UK Higher Education Institutions HEI change management administrative services teaching learning organisational culture human resources efficiency |
| title | Re-engineering change in higher education |
| title_full | Re-engineering change in higher education |
| title_fullStr | Re-engineering change in higher education |
| title_full_unstemmed | Re-engineering change in higher education |
| title_short | Re-engineering change in higher education |
| title_sort | re engineering change in higher education |
| topic | Business Process Re-engineering BPR UK Higher Education Institutions HEI change management administrative services teaching learning organisational culture human resources efficiency |
| url | http://informationr.net/ir/4-3/paper56.html |
| work_keys_str_mv | AT davidallen reengineeringchangeinhighereducation AT nfifield reengineeringchangeinhighereducation |