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  1. 1
    Customer experience and customer loyalty in retail multichannel banking: A mediation Analysis

    Customer experience and customer loyalty in retail multichannel banking: A mediation Analysis by Shame Mugova

    Published 2025-02-01
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  2. 2
    The mediating role of customer satisfaction in the relationship between service quality and customer loyalty in multi-channel retail banking

    The mediating role of customer satisfaction in the relationship between service quality and customer loyalty in multi-channel retail banking by Shame Mugova, Nancy Gathoni Kiliswa, Margaret Mashizha

    Published 2025-12-01
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