Improving IT Service Management (ITSM) Capability in Small Application Development Firms Using FitSM: A Case Study Integrated with Socio-Technical Systems Theory by Evelline Kristiani, Marcel Marcel

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A Novel UX-Centered ITSM Framework for Technology Startups: Beyond Traditional Service Management by Marcel Marcel, Tubagus Ahmad Marzuqi

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Contextual ITSM Adoption Across Educational Levels: A University and a Secondary School in Jakarta by Marcel Marcel, Nur Chalik Azhar

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Enhancing IT Service Desk for Hybrid Work: Insight from a TOE and TTF Case Study by Marcel Marcel, Garpepi Hanief Aotearoa

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The Role of Communities of Practice in Increasing Organizational Maturity Levels towards Digital Transformation: Case Study of Employee Cooperative by Marcel Marcel, Meyliana Meyliana, Spits Warnas Harco Leslie Hendric, Tirta Nugraha Mursitama

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